Re: 4008 and 4010 Errors
- From: "Thomas M." <NoEmailReplies@xxxxxxxxxx>
- Date: Fri, 19 May 2006 16:23:04 -0600
We've resolved this problem. There were actually two issues involved.
There was a Novell setting that needed to be enabled, and the Windows
firewall on the local machine needed to be turned off (all users are behind
an enterprise firewall). So I was only partially correct in my belief that
this was a Windows issue. It was partly a Windows problem, and partly a
Novell problem.
For those of you who may be on a Novell network and are having a similar
problem, we enabled the LPR/LPD client support on the Client Support tab in
the iPrint printer configuration.
--Tom
"Thomas M." <NoEmailReplies@xxxxxxxxxx> wrote in message
news:Oze$zuteGHA.380@xxxxxxxxxxxxxxxxxxxxxxx
Windows XP SP2
I support an office that recently purchased a USB label printer. The
manual for the printer indicates that it can be networked if the separate
USB print server is purchased, which they did not do. Of course, now they
want to put the label printer on the network, but they have killed the
idea of purchasing the USB print server to make that happen. So we've
attached the label printer to a client PC that will act as the print
server. Our network is Novell, which uses UNIX to do network printing. I
want to stress that while we are on a Novell network, I believe that this
is a *Windows* problem (my reasons for believing this will become apparent
in a moment).
Here's the current setup: The label printer is attached to Angie's PC via
a USB cable. It is installed as a local printer on Angie's machine and is
shared out as DOAAEDL. Another user named Janelle needs access to the
label printer. We've setup the label printer in Novell. When Janelle
tries to print to the label printer, Novell returns a message saying that
the document printed successfully, but nothing actually prints. Both the
Novell and Windows print queues are empty, and Windows does not return an
error message on Janelle's computer. So from Janelle's computer it's as
if everything worked fine, and since Novell does not return an error
either, it's clear that the network thinks everything worked fine as well.
However, if I look at the System log on Angie's computer, I see some 4008
and 4010 errors generated by NPDSVC. I looked up the 4010 error and found
article 318713 (http://support.microsoft.com/kb/318713). The problem is
that the article refers to Windows 2000, and I have the problem on a fully
patched Windows XP machine with the latest service pack installed.
It's clear to me that the print job is making it all the way through to
Angie's computer, and that it's getting killed there for some reason. I
just don't know why. Maybe her machine needs to be running a protocol or
service to handle the UNIX print job that it receives from the network?
At any rate, I'm stumped. Does anyone know how to fix these errors on a
Windows XP SP2 machine?
FYI: I already searched the Novell site, and they've got squat for these
errors.
--Tom
.
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