Re: OEM only supplies Restore Disk. I need to reload Windows XP H

Richard - Thanks for you insights. I was aware of the reduced licensing
cost to OEMs, as OEMs do the distribution and support for the product. I
wasn't aware, however, that they really don't have much support
responsibility. I looked through the file with "all" the computer doc and I
couldn't find any instructions on building a recovery CD from disk. Well I
learned something for next time.....

--
Tuna


"Richard Urban" wrote:

Your OEM is responsible for giving you a way to make your system the way it
was when you purchased it. It doesn't necessarily have to be a full copy of
Windows XP. They use OEM copies of Windows XP and modify it to suit their
machines. This will include drivers, extra programs and utilities etc.

The method of recovery is in the instructions that came with your computer.
Find them and read how to recover your PC.

Because Microsoft sells them an OEM version, at greatly reduced price,
Microsoft absolves itself of all responsibility for service and support. It
is the job of the manufacturer to supply you with this as part of their
contract FOR the reduced price.



--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

"Rick Tuna" <RickTuna@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:43628FB8-B60C-4B66-BC3C-3DD879D27238@xxxxxxxxxxxxxxxx
Looking for technical and legal licensing advice....
After 3 years of flawless service my Mom's computer began generating
errors.
Errors were automatically sent to MS. Msg back said keep sending
errors....
no known fix. Unfortunately, I don't know what the errors were or any
detail. This is just what she told me. Then she got a blue screen.....
Then on a boot she got a black screen msg that said ....... system/config
file missing or corrupt. Insert XP CD. We don't have a Windows CD, just
a
restore CD - which erases.

The manufacturer won't send me a copy of Windows to reload. Microsoft
won't
send me a replacement copy of the software for a small fee. So I tired
to
load my Windows XP Professional upgrade hoping the file would be replaced.
Now, it says files aren't coping right. So my XP professional upgrade
copy
must be bad?

Doesn't a OEM manufacturer have a licensing responsibilty to both
Microsoft
and the consumer to support the customer with a Windows copy? After 4
hours
back and forth on the telephone with Microsoft and the manufacturer, no
one
has a practical solution. When I purchased a license of the software, I
should be entitled to a copy of it - shouldn't I? It seems nuts that I
shouldn't have to buy a new copy of Windows XP HE for $200...... My blood
pressure is raging.

Your suggestions and insights would be greatly appreciated. Thanks.
--
Tuna



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