Re: OEM only supplies Restore Disk. I need to reload Windows XP HE

Why hide the OEM's name, and the computer Model? You will get better help if
you disclose them. No matter what agreement that Microsoft have with the OEM
how do they ensure proper technical support by the OEM? How sure are you
that you talk to a knowledgeable support person? Most OEM has someway of
recovering from such a problem however they are not the same. State the name
of the manufacturer and Computer model and then there might be someone here
able to give you advice regarding that particular model.


"Rick Tuna" <RickTuna@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:43628FB8-B60C-4B66-BC3C-3DD879D27238@xxxxxxxxxxxxxxxx
Looking for technical and legal licensing advice....
After 3 years of flawless service my Mom's computer began generating
errors.
Errors were automatically sent to MS. Msg back said keep sending
errors....
no known fix. Unfortunately, I don't know what the errors were or any
detail. This is just what she told me. Then she got a blue screen.....
Then on a boot she got a black screen msg that said ....... system/config
file missing or corrupt. Insert XP CD. We don't have a Windows CD, just
a
restore CD - which erases.

The manufacturer won't send me a copy of Windows to reload. Microsoft
won't
send me a replacement copy of the software for a small fee. So I tired
to
load my Windows XP Professional upgrade hoping the file would be replaced.
Now, it says files aren't coping right. So my XP professional upgrade
copy
must be bad?

Doesn't a OEM manufacturer have a licensing responsibilty to both
Microsoft
and the consumer to support the customer with a Windows copy? After 4
hours
back and forth on the telephone with Microsoft and the manufacturer, no
one
has a practical solution. When I purchased a license of the software, I
should be entitled to a copy of it - shouldn't I? It seems nuts that I
shouldn't have to buy a new copy of Windows XP HE for $200...... My blood
pressure is raging.

Your suggestions and insights would be greatly appreciated. Thanks.
--
Tuna


.

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