Re: Laptop - Profile Corrupted

Thanks for quick response and I agree with you.
Also, I heard this from the users Dad, who will be dropping off the computer
in the morning.

It could all be a misunderstanding but that's neither here or there. I've
read several articles tonight on creating, coping data .. so forth (for a
corrupted Profile). I will begin work in the morning and keep you up to
date.



"Lanwench [MVP - Exchange]"
<lanwench@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:%23RY$29rWGHA.4484@xxxxxxxxxxxxxxxxxxxxxxx


In PXFZf.217$Q92.54@trnddc04">news:PXFZf.217$Q92.54@trnddc04,
JCO <someone@xxxxxxxxxxxxx> typed:
Have a Laptop running Windows XP Home Edition. When the user tried to
logon, her Login Profile was corrupted. She contacted Dell who says
that her harddrive is going bad. He recommended that she attempts to
purchase a Warranty then send it in for repairs.

Did you hear this directly from Dell, or via the user? I'd find it odd
that
a Dell tech would say that just because a profile was corrupt. Event logs,
diagnostics, etc., would need to be checked out firstl

Sounds like Dell is just trying to make a buck. Does this really
means that her HD is bad? I suggested that they try to create a new
Profile. She attempts this while on the phone with Dell. I don't
know the details but the recreation of a new Profile failed. The
computer is on its way to my house for me to look at. I have one day
to see if I can fix it (Saturday).

Looking for sum suggestions.. since I won't have much time to go back
and forth on this newsgroup.... about this issue. They will bring
the Recovery Disk (my experience is that these disks never work when
they come from the store. You almost need to get Dell to send you a
fresh copy but it may be my only choice). Worst case scenario, I
could wipe the drive clean and reinstall everything fresh.

I only have one day (Saturday) to resolve this.
Thanks in advance

Check the event logs first - create a new user account and see if you can
copy the profile data she needs to it. You could also see if you can do a
system restore to when it last worked, etc. -

You might also check for viruses, spyware, etc., and make sure it's fully
patched/updated.




.

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