Re: Can't Connect to Internet At Home

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Here is the additional info from her:


When I played with it last night, I had one ethernet cable connected between
the laptop and the wireless router and another between the router and the
cable modem. The USB came into play when I wanted to make sure I could get
to the internet without the wireless router in the mix.

OK - Leave the wireless router out of the equation for a minute. First I
tried to get to the internet by connecting my laptop directly to the cable
modem, using the ethernet cable, but that didn't work. I turned off the
power strip to the cable modem briefly during this process to force it to
reset, but no go. So I connected the laptop to the cable modem using the USB
connection instead (again, resetting the modem by turning off the power to
it) and that worked. I ran into problems trying to go through the setup of
the wireless router, because it insists on ethernet connections and I
couldn't get that to work.

"Tim Slattery" <Slattery_T@xxxxxxx> wrote in message
news:bfrov196tv0ht25975f09dhhi9jpq685e9@xxxxxxxxxx
"Brian" <brianwolters@xxxxxxxxx> wrote:

Hello...

A friend called me to say on her new Toshiba laptop with Windows XP Home,
she can connect to the net via her USB port but not the Ethernet port. And
at work, she connects to the network there via Ethernet just fine. She
just
can't connect to the network at home via Ethernet.

The most likely reason is that the cable she's connecting to the
Ethernet port isn't connected to anything at the other end.

You haven't told us anything about what she's connecting to at home.
What's the USB cable she's plugging in connected to? What's the
ethernet cable connected to? Is she really sure that the ethernet
cable is connected to the Internet - because this kind of behavior is
pretty good evidence that it isn't.

--
Tim Slattery
MS MVP(DTS)
Slattery_T@xxxxxxx


.

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