Re: Can't Connect to Internet At Home

Brian wrote:

Here is the additional info from her:


When I played with it last night, I had one ethernet cable connected
between the laptop and the wireless router and another between the
router and the cable modem. The USB came into play when I wanted to
make sure I could get to the internet without the wireless router in
the mix.

OK - Leave the wireless router out of the equation for a minute. First
I tried to get to the internet by connecting my laptop directly to the
cable
modem, using the ethernet cable, but that didn't work. I turned off
the power strip to the cable modem briefly during this process to
force it to reset, but no go. So I connected the laptop to the cable
modem using the USB connection instead (again, resetting the modem by
turning off the power to it) and that worked. I ran into problems
trying to go through the setup of the wireless router, because it
insists on ethernet connections and I couldn't get that to work.

It sounds like either the drivers for the ethernet NIC aren't installed
or the NIC has been disabled. She should first look at the NIC in
Device Manager and see if it has been disabled. If it has, all she has
to do is right-click it and enable it.

Let us know what the situation is with the NIC - and it would be helpful
to know what it is and the make/model of the computer - before we go
further. There isn't any point in wild guessing without solid
information about the system.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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