Re: APC UPS gets USB Device not recognized error message
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Mahonee wrote:
> I recently purchased an APC UPS (BX800) which uses a USB connection
> to the PC. XP Pro (SP2) does not recognize this device. I've tried
> numerous things suggested by (APC Support, ABIT support (I have a
> ABIT KV8-Max3 MB, using VIA USB drivers), to get XP to recognize this
> device.
>
> Suggestions from APC & ABit did nothing to solve my issue.
>
> My BIOS does not have have an Advanced Power management or USB Legacy
> Device entry which I was asked to change by APC.
>
> Since XP will not recognize the UPS, I can't load the PowerChute
> software which requires that it see the UPS on a USB port when
> loading its software.
>
> At a loss, any help would be appreciated.
If this is true. I would take it back and exchange the unit for one
that
works. All one has to do is plug in the USB connector and XP
will recognize the USP unit. No Rube Goldberg steps to follow.
.
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