Re: Severe explorer.exe problem - NEED HELP
- From: "Bill Adder" <BillAdder@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 12 Jan 2006 01:50:01 -0800
Well, I have no viruses on my system. Instead of using the one in Dave's
suggestion, I used Window's Live Safety Center full online Scan and then
followed that with Kaspersky Labs full online scan. Neither of these nor my
Norton 2005 found any viruses. Does anyone have any ideas other than a virus?
"David H. Lipman" wrote:
> From: "Bill Adder" <BillAdder@xxxxxxxxxxxxxxxxxxxxxxxxx>
>
> | I am having a severe problem with Windows Explorer. I have searched through
> | these forums, Microsoft knowledgebase, and the internet in general for a fix,
> | and have tried many of them, but to no avail. There are quite a few posts
> | here similar to mine, but mine seems to have advanced far past the severity
> | of the ones I've read. My problem...
> |
> | I cannot perform any functions in My Computer or Windows Explorer. I can
> | open them both, and can open folders, but when I attempt to perform any
> | function while left or right clicking (move, copy, open a file, open a zipped
> | file, etc.), I get one of the following four error messages:
> |
> | 1) Proxy Desktop: explorer.exe - Application error
> | The instruction at "0x04##2e90" referenced memory at "0x04##2748". The
> | memory could not be "read". Click on OK to terminate the program.
> |
> | 2) Windows Explorer encountered a problem and needs to close. We are sorry
> | for the inconvenience.
> |
> | 3) Dr. Watson Postmortem Debugger has encountered a problem (I didn't write
> | down the rest, but I'm sure you all know the error since I've seen it
> | referenced numerous times in these forums).
> |
> | 4) The instruction at "0x04##2e90" referenced memory at "0x04##2748". The
> | memory could not be "written". Click OK to terminate the program.
> |
> | Up until 2 nights ago, everything worked just fine (with just the
> | occassional random lockup which is par for the course with any Windows
> | flavor). I began playing around with some XML editing and installed a few
> | programs. Everything was fine for a few hours, then the problems began. The
> | programs were Notepad++, IrfanView, and ConText. Each adds elements to the
> | shell and context menu. I have since removed Notepad++ and Context, and have
> | removed IrfanView references from the shell. I have installed ShellExView to
> | check for any other possible culprits. The only other is a program in the XP
> | PowerToys for viewing raw images, and that has been installed for over a week
> | with no problems.
> |
> | I also had both Google Desktop Search and MSN Desktop search installed. I
> | figured one or both was responsible for the Proxy Drsktop error, so I
> | uninstalled Google and disabled MSN.
> |
> | I have disabled DrWatson per the instructions from Microsoft by deleting the
> | registry key.
> |
> | I have run Norton Systemworks 2005 One Button Checkup which cleaned all of
> | my system erors in the registry, shortcuts, etc. Virus scans and
> | malware/spyware scans come up negative. I have searched and edited the
> | registry for any instances of the afforementioned removed programs.
> |
> | Problem numbers 2 & 4 above are still occurring as before - everytime I
> | attempt to perform a function.
> |
> | I have WinXP Pro SP2 with all updates and patches as well as OfficeXP Pro
> | SP3 with all updates and patches (plus numerous other programs, utilities and
> | games). I just reinstalled EVERYTING over the holidays, and DO NOT WANT TO
> | DO IT AGAIN! All of the software I have on my system takes days to install
> | and configure.
> |
> | If anyone has an ideas or clues, PLEASE let me know. I'm starting to pull
> | my hair out (and I didn't have much to begin with).
>
> I suggest performing additional anti virus scans -- just to make sure !
>
>
> Download MULTI_AV.EXE from the URL --
> http://www.ik-cs.com/programs/virtools/Multi_AV.exe
>
> To use this utility, perform the following...
> Execute; Multi_AV.exe { Note: You must use the default folder C:\AV-CLS }
> Choose; Unzip
> Choose; Close
>
> Execute; C:\AV-CLS\StartMenu.BAT
> { or Double-click on 'Start Menu' in C:\AV-CLS }
>
> NOTE: You may have to disable your software FireWall or allow WGET.EXE to go through your
> FireWall to allow it to download the needed AV vendor related files.
>
> C:\AV-CLS\StartMenu.BAT -- { or Double-click on 'Start Menu' in C:\AV-CLS}
> This will bring up the initial menu of choices and should be executed in Normal Mode.
> This way all the components can be downloaded from each AV vendor's web site.
> The choices are; Sophos, Trend, McAfee, Kaspersky, Exit this menu and Reboot the PC.
>
> You can choose to go to each menu item and just download the needed files or you can
> download the files and perform a scan in Normal Mode. Once you have downloaded the files
> needed for each scanner you want to use, you should reboot the PC into Safe Mode [F8 key
> during boot] and re-run the menu again and choose which scanner you want to run in Safe
> Mode. It is suggested to run the scanners in both Safe Mode and Normal Mode.
>
> When the menu is displayed hitting 'H' or 'h' will bring up a more comprehensive PDF help
> file. http://www.ik-cs.com/multi-av.htm
>
>
> * * * Please report back your results * * *
>
>
> --
> Dave
> http://www.claymania.com/removal-trojan-adware.html
> http://www.ik-cs.com/got-a-virus.htm
>
>
>
.
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