Re: Hotfix KB912919 is dangerous!!

The web-page Norton sent didn't help so this is the solution he sent me to
solve the problem, hope someone else can copy and paste the details instead
if they need them:-

In most cases, this issue can be resolved by deleting the Outlook Express
(OE) entry in Norton Personal Firewall (NPF), restarting the computer and
then opening OE. I suggest that you follow the steps provided below:
Open Norton Internet Security.
In the main program window, double-click Personal Firewall.
On the Programs tab, make sure that Turn on Automatic Program Control is
checked.
Click the first item in the Manual Program Control list.
Scroll down for the entry "Microsoft Outlook Express " and select the rule.
Click Remove.
If you see a warning message, click Yes to remove the rule.
Click OK to close the Program Control window.
Restart the computer.
Open your OE and check if the issue persists.

If the issue persists, this issue can be easily resolved by creating a
Firewall rule for Ports 25 and 110 by following the steps provided below:

1. Open NIS 2005 and Click on Personal Firewall and then click on configure.
2. Click on Advanced Tab and then click on General button.
3. Click on Add button at the bottom.
4. Click on Permit and then click on Next.
5. Select the third option, “Connection to and from other computers”, and
then click on Next.
6. Select Any Computer and then click on Next.
7. Permit the protocols TCP and UDP and then select “Only the types of
communication or ports listed below”, and then click on Add button.
8. Select Filter by “Known Ports from the list” and then check Port# 25 and
110 from the list below. Click on Next.
9. Then click next twice.
10. Click on Check All and then click on Next.
11. Click on Finish, click on OK and then click on OK again.
12. Close the Integrator Window and try accessing Internet.

THE SECOND SET OF RULES WORKED FOR ME, AFTER REMOVING O/E FROM THE FIREWALL
LIST.

Skye


--



"PA Bear" wrote:

> Are there any web-pages (e.g.,
> http://service1.symantec.com/Support/nip.nsf/docid/2005083015103436)
> addressing this that you can post here for others, Skye?
> --
> ~PA Bear
>
> Skye wrote:
> > Thanks to everyone who helped!!
> > I e-mailed Norton and they sent me explicit instructions how to correct
> > the problem, too long and detailed to post here but if anyone does need
> > help then I can always copy and paste them for you. It's now all working
> > fine, that's until Norton updates itself again then we shall see what
> > happens.
> > Watch this space!!
> >
> > Skye
> >
> > > Skye
> > >
> > > To be on the safe side: please e-mail Symantec Support
> > > Instructions vary with Versions 2004 2005 2006
> > >
> > > Configuring firewall rules for Web-enabled programs
> > >
> > > http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003120510272036?Open&src=&docid=2002091708325336&nsf=nip.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=&seg=
> > >
> > > To unblock programs manually
> > > To reset some or all of the firewall rules, follow the steps in
> > > Configuring firewall rules for Web-enabled programs.
> > > Document ID:2005083015103436
> > > Last Modified:10/27/2005
> > >
> > > and it goes on..but once you do it, it is not too hard, it is finding
> > > the info, that's why I just e-mail support.
> > >
> > > You guys are Brutal; just because I am using 2004 cuz I could never get
> > > NIS + NSW 2005 to WORK!
> > >
> > > Thanks,
> > > Blaze Bene
> > >
> > >
> > > "Skye" wrote:
> > >
> > > > Thanks all for continued help.
> > > > I have tried disabling and re-enabling the AV & Firewall but it
> > > > doesn't help unless the Firewall is turned off completely whereby
> > > > everything is working OK. I've looked in the Symantec support page
> > > > and under Advanced/General I can't see that any of the blocked
> > > > programmes are related to O/E but I'm not sufficiently experienced to
> > > > be able to determine them unless they are blatantly obvious, which
> > > > they're not.
> > > > If I turn off both the incoming and outgoing e-mail scanning
> > > > facility, I can receive but not send e-mails.
> > > > Seems like the whole issue lies with the Firewall and returning it to
> > > > "default" solves the problem but as soon as "Live Update" does it's
> > > > bit, then all is lost again.
> > > > I'm tearing my hair out now!!!
> > > >
> > > > Skye
> > > >
> > > > --
> > > >
> > > >
> > > >
> > > > "PA Bear" wrote:
> > > >
> > > > > This is a known problem with NIS & NPF.
> > > > >
> > > > > Some have posted that /something/ on this Symantec page fixed it
> > > > > (Disabling then re-enabling Protection?):
> > > > > http://service1.symantec.com/Support/nip.nsf/docid/2005083015103436
> > > > >
> > > > > Some have posted that simply disabling and re-enabling the firewall
> > > > > fixed it.
> > > > >
> > > > > YMMV.
> > > > >
> > > > > General OE Caveats:
> > > > >
> > > > > - Don't use Inbox or Sent Items to archive messages. Move them to
> > > > > local folders created for this purpose.
> > > > >
> > > > > - Empty Deleted Items folder daily.
> > > > >
> > > > > - Disable Background Compacting [N/A in SP2] and frequently perform
> > > > > a manual compact of all OE folders while "working offline". More at
> > > > > http://www.insideoe.com/files/maintain.htm.
> > > > >
> > > > > - Do not attempt to close OE via Task Manager or shutdown your
> > > > > machine if Automatic Compacting is taking place (WinXP SP2 only).
> > > > >
> > > > > - Your anti-virus application's email scanning feature can also
> > > > > cause corruption. Disable it. It provides no additional
> > > > > protection. --
> > > > > ~Robear Dyer (PA Bear)
> > > > > MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP,
> > > > > DTS-L.org
> > > > >
> > > > >
> > > > > Skye wrote:
> > > > > > I took your advice and uninstalled this hotfix but still my e-mail
> > > > > > couldn't connect to the server. I traced it to the Norton
> > > > > > Firewall which when turned off solves the problem. Reinstalled
> > > > > > the hotfix and still it's the firewall so it has maybe done
> > > > > > something permanent to it by the look of things and so far I've
> > > > > > yet to find out how to change it back as O/E is being "allowed"
> > > > > > in the programmes - weird!!
> > > > > >
> > > > > > "Anthony Capon" wrote:
> > > > > > > Just thought you ought to know I'v spent a day and a half
> > > > > > > troubleshooting my home network which suddenly went down.
> > > > > > > Internet access was limted to the browser, any program that
> > > > > > > wanted internet access was blocked!! Email stopped working ...
> > > > > > > it just couldn't find the servers!!! My fire wall was behaving
> > > > > > > strange (NIS 2005).....
> > > > > > >
> > > > > > > Any way to cut a long story very short... eventually I traced
> > > > > > > it to Hotfix KB912919!!!! I uninstalled it and hey presto!!!
> > > > > > > Everything went back to normal! Now this is slated as a
> > > > > > > "critical fix" so what's going on here guys? This fix is
> > > > > > > supposed to fix the WMF vulnerability problem not take down
> > > > > > > your system!!!!
>
>
.