Re: Reinstallation for OEM XP Home Edition
- From: Rock <rock@xxxxxxxxxxxxxxx>
- Date: Thu, 29 Dec 2005 17:18:12 -0800
chevygirl57 wrote:
We purchased our Gateway computer from Gateway and it is the OEM version (everything pre-installed). I recently got a Trojan virus on the computer and can not get it off. I am completely unable to get into the registry and have tried everything with Norton. AdAware, and eWido softwares. They can't delete the darn thing at all.
I am stuck having to do a reinstallation but have no disks or anything.
This virus is quickly making itself bigger.
Is there ANY way I can reinstall my computer without having to purchase a whole new Windows XP edition? I have no money to pay for that so I am stuck.
Please help. I would realllllllly appreciate it!
It should have come with one of these there options to recover the system:
1. Windows installation CD 2. Recovery CD 3. Hidden partition on the hard drive with an image of the system.
If you don't have 1 or 2, then there should be 3. Contact Gateway tech support for info on how to do a recovery or check the documentation that came with the system.
Have you done all checks in safe mode. Update all the anti-malware programs then boot into safe mode and run them.
THE PARASITE FIGHT Finding, Removing & Protecting Yourself From Scumware http://aumha.org/a/parasite.htm
Richard Harper’s Guide to Cleaning Pests http://rgharper.mvps.org/cleanit.htm
Also make sure you have a firewall that is active in safe mode, then boot into safe mode with networking. Try several of these online scans:
Panda ActiveScan http://www.pandasoftware.com/activescan/com/activescan_principal.htm
Bit Defender Online Virus Scan: http://www.bitdefender.com/scan/license.php
TrendMicro: http://housecall.trendmicro.com/housecall/start_corp.asp
McAfee Online Virus Scan: http://www.mcafee.com/myapps/mfs/default.asp
RAV AntiVirus - Scan Online http://www.ravantivirus.com/scan/
F-Secure: http://support.f-secure.com/enu/home/ols.shtml
-- Rock MS MVP Windows - Shell/User
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