Re: How do I get Microsoft to fulfil their legal obligation to pro
- From: "Ken Blake, MVP" <kblake@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 28 Dec 2005 09:57:32 -0700
Tony wrote:
> Thanks for the response, indeed thanks to everybody who responded
> ... There is a couple of things ... Firstly I tried the "contact
> microsoft support" route but you need a PID first and the only way
Assuming that yours is an OEM version (and it apparently is, since you said
it won't do an upgrade) contacting Microsoft will be of no use. They won't
provide any support for an OEM version.
> you can get one is if the software is up and running, kind of self
> defeating really !!. If the software is up and running, what do you
> need support for ?. The other problem with that route is that they
> expect the customer to pay for support (like you haven't already paid
> by buying their product) !!!!!. More disturbing is that I'm
> hearing that upgrading from 98 to XP might
> stop some of my old applications from working ... That's very
> disturbing after all what's the point of doing an upgrade if I have
> to reinstall all my old applications and possibly spend thousands
> replacing them if they won't work under XP !!!.
Although it's *possible* that some of your older applications won't work,
most, if not all, of them probably will.
To find whether everything you have will run, or what might not, run the
free Microsoft Upgrade Advisor at
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
> I have already spent
> close to a thousand dollars building a new computer just so I have
> the extra grunt required to run XP, no other reason, if 98 was still
> supported by Microsoft and others I would have no reason to be doing
> this at all !!!. Just as an aside, "Full" is a pretty unambigious
> word, there is no such thing as different flavours of "Full".
There are three versions:
1. Full (Will do an clean installation or an upgrade)
2. Upgrade (Will do an clean installation or an upgrade, but requires CD of
previous qualifying version to do a clean installation)
3. OEM (Will do a clean installation only).
As I said, you apparently have the OEM version.
> It
> either is a full version or it isn't and if it isn't a full version
> then it shouldn't be labled as such and nor should it be sold as
> such, both acts are dishonest !!.
I'm looking at an OEM Windows XP Professional CD right now. Nowhere does it
say "Full version" on it. What is says is "For distribution with a new PC
only." What does yours say?
--
Ken Blake - Microsoft MVP Windows: Shell/User
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