Re: How do I get Microsoft to fulfil their legal obligation to pro
- From: "Kerry Brown" <kerry@xxxxxxxxxxxxxxxxxxx*a*m>
- Date: Wed, 28 Dec 2005 08:54:12 -0800
Tony
You still haven't told us what you bought. As many people have told you
there ARE several flavours of XP Pro. There is a retail version, OEM
version, upgrade version, volume license version, MSDN version, action pack
version, and probably more. As far as I know Microsoft does not call any of
them a full version. That nomenclature comes from the reseller usually.
Regarding old applications not working with XP. XP has a compatibility mode
that often allows older programs to be run. There are some programs that
will not run. What programs are you worried about?
Kerry
Tony wrote:
> Hi Shenan
>
> Thanks for the response, indeed thanks to everybody who responded
> ... There is a couple of things ... Firstly I tried the "contact
> microsoft support" route but you need a PID first and the only way
> you can get one is if the software is up and running, kind of self
> defeating really !!. If the software is up and running, what do you
> need support for ?. The other problem with that route is that they
> expect the customer to pay for support (like you haven't already paid
> by buying their product) !!!!!. More disturbing is that I'm
> hearing that upgrading from 98 to XP might
> stop some of my old applications from working ... That's very
> disturbing after all what's the point of doing an upgrade if I have
> to reinstall all my old applications and possibly spend thousands
> replacing them if they won't work under XP !!!. I have already spent
> close to a thousand dollars building a new computer just so I have
> the extra grunt required to run XP, no other reason, if 98 was still
> supported by Microsoft and others I would have no reason to be doing
> this at all !!!. Just as an aside, "Full" is a pretty unambigious
> word, there is no such thing as different flavours of "Full". It
> either is a full version or it isn't and if it isn't a full version
> then it shouldn't be labled as such and nor should it be sold as
> such, both acts are dishonest !!.
>
> "Shenan Stanley" wrote:
>
>> Tony wrote:
>>> I am having great difficulity finding a way of getting some
>>> support out of Microsoft !!!!. I have purchased a "full" edition
>>> of Microsoft Windows XP which I intend to use to upgrade my old
>>> Windows 98 operating system ... The best I can get it to do is a
>>> dual boot sytem with Windows 98 and Windows XP !. I have tried
>>> every possible combination to get this to work, but to no avail
>>> !!!. Why on earth anybody would want a a dual boot system with two
>>> flavours of Windows is beyound me. Obviously if I stick the
>>> Windows XP instalation disk in my Windows 98 box, I am going to
>>> want to upgrade my old operating system ... Why can't I get it to
>>> do this ?. Is my "full" version not a full version ???. What do I
>>> need to do to get it to do an upgrade from 98 to XP ???. Why is
>>> it that there is no way of emailing Microsoft from their website
>>> for basic support, such as they are legally obliged to provide for
>>> their products ???.
>>
>> I must ask a simple question.. What do you mean by "Full" edition of
>> Microsoft Windows XP?
>> There are several flavors of "Full" editions of Windows XP.
>> In general for the public - there are:
>>
>> - Retail Edition (nice box, usually a CD Case, usually the sticker
>> that has the CD key is on the CD case or the Certificate of
>> Authenticity.)
>> - Upgrade edition (similar to retail edition - less expensive.)
>> - OEM edition (no box - maybe a flat piece of cardboard wrapped in
>> cellophane and the certificate of authenticity and a sticker
>> containing the CD key - so it can be stuck on the machine in
>> question.)
>>
>> If you have either of the first two - you are in luck. Here is how
>> you "upgrade" your Windows 98 machine. Start the machine in Windows
>> 98. Log in. My opinion is that you should do some preparation..
>> Uninstall applications you do not need/use, run a full antivirus
>> scan and antispyware scan, scandisk and then defragment. Then - in
>> general - you are ready to insert the Windows XP CD - while in
>> Windows. Follow the prompts and it should lead you through an
>> UPGRADE - you have to remember that you want to do an UPGRADE - not
>> a parallel install (some people would prefer the parallel install
>> because of old software that will not function under Windows XP or
>> that they believe functions better under Windows 98.)
>>
>> If you have the latter - you are unlucky (actually - you didn't do
>> your research and that is what you ended up with by 'saving money'
>> on the purchase.) An OEM version can only be used to do a fresh
>> install. It cannot "upgrade" a current install. Also - you do not
>> get support direct from Microsoft with an OEM - the people you
>> purchased the OEM from and the person who installs it are your
>> support.
>>
>> As for getting help from Microsoft - you should learn to search more
>> effectively. If you go to http://www.microsoft.com/ and look at the
>> options at the bottom of the page (where most web pages keep their
>> contact info) - you will see a link to : "Contact Us" - which if
>> followed takes you to:
>>
>> http://support.microsoft.com/contactus/?ws=mscom
>>
>> Which has different sections pretty clearly labeled. You probably
>> want "Product Help and Support", and then "Contact a support
>> professional by phone or e-mail for help if you purchased the
>> product separately." which gets you here:
>>
>> http://support.microsoft.com/gp/assistsupport
>>
>> Where you would choose "Windows XP" and then have to choose your
>> country, your exact product (version of XP), and then which support
>> you want/are eligible for.
>>
>> --
>> Shenan Stanley
>> MS-MVP
>> --
>> How To Ask Questions The Smart Way
>> http://www.catb.org/~esr/faqs/smart-questions.html
.
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