Re: Please help with external USB MP3 player in XP Pro

Have you run through the USB troubleshooter?
Do other USB devices work?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Mark G." <askmefirst@xxxxxxxxxxx> wrote in message
news:%23TEmq$xCGHA.3820@xxxxxxxxxxxxxxxxxxxxxxx
>I had already done the restore system setting and no luck. Anything else?
> Thanks much.
>
>
> "Rick "Nutcase" Rogers" <rick@xxxxxxxx> wrote in message
> news:OILvratCGHA.3528@xxxxxxxxxxxxxxxxxxxxxxx
>> Hi Mark,
>>
>> Usually, installing the software is unnecessary for the drive to be
>> recognized. I would suggest that you uninstall it and then run a System
>> Restore to a point prior to the initial installation (if you can). See if
>> the drive installs ok. If not, run the steps here:
>>
>> General USB Troubleshooting in Windows XP
>> http://support.microsoft.com/?kbid=310575
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "Mark G." <askmefirst@xxxxxxxxxxx> wrote in message
>> news:e1QwIysCGHA.628@xxxxxxxxxxxxxxxxxxxxxxx
>> > Posted on another site regarding the difficulty I am having with trying
> to
>> > get my MP3 player to recognize correctly on my machine with XP Pro SP2.
> Is
>> > a
>> > bit long, but I am just going to post what I posted there Creative Labs
>> > site) and hopefully someone will be able to provide some answers or
>> > insight
>> > at the best?? Would be much appreciated! So here it is:
>> >
>> > Okay, I have tried various methods to get my 1gig Zen Nano Plus to show
> up
>> > correctly within Win XP Pro. I installed the software, then plugged the
>> > device in and it shows loading drivers, but just keeps going and going
> and
>> > never doing anything until I finally have to just pull the device out
>> > of
>> > the
>> > USB port. I even downloaded the newer Creative mass storage device
> drivers
>> > to no avail. I then uninstalled it all and tried the whole process over
>> > several times but still no luck. So what is happening here is that
>> > everytime
>> > I plug the device into the USB port (and I have tried multiple USB
> ports)
>> > it
>> > just keeps pretending like it is installing drivers but never does
>> > anything.
>> > Although I do several times get those pop ups that say "installing
>> > mass
>> > storage device" and/or "installing Zen Nano". I did have it working
>> > when
> I
>> > originally got it yesterday afternoon, but since, especially since I
>> > updated
>> > the firmware to the newest one, it does not work correctly. I did have
>> > a
>> > thought that maybe it was the firmware, but see my girlfriend has one
>> > of
>> > these two but hers is the 512mb model. So I plug mine with the newest
>> > firmware into her computer, and it sees it fine, but in mine, nope, not
> at
>> > all. Is not the computer as the computer see many other USB devices.
> Plus
>> > while typing this, I tried one other thing, I plugged hers into my
>> > computer,
>> > and it loaded the drivers and all was good to go from the start. So it
>> > seems
>> > mine is somehow messed up. But what is confusing is that her machine
>> > can
>> > see
>> > mine fine. I did have a bit of a problem when updating the firmware on
>> > mine
>> > at the point where it asks to go into recovery mode. In fact, I had to
> do
>> > it
>> > 2 or 3 times. Again, I thought that might have had something to do with
>> > it,
>> > but if that was the case, then her machine would be able to see it,
> right?
>> > Is the newer firmware not as stable as the old? Mine could have
> corrupted
>> > on
>> > just my machine somehow. Who knows, but maybe someone here???? So, with
>> > all
>> > of this said, what do you folks think? I am thinking of exchanging this
>> > for
>> > another one. Sorry for the long posts, but wanted to provide enough
>> > detail.
>> > Thanks much and hopefully someone can help me here.
>> >
>> > The thing throwing me off is while I can not see the 1gig Zen Nano plus
> of
>> > mine, I can see my girlfriend's 512mb one. I highly doubt that it has
>> > anything to do with the capacity of the thing. I even went today and
>> > returned one and got another of the same one, but I STILL have the
>> > problem.
>> > So now we know it is the computer, but still, why can I see one and not
>> > the
>> > other? This is really frustrating! Anyone got anymore to add? Would be
>> > much
>> > appreciated!
>> >
>> > Okay, I want to add more to this in hopes of getting some more help.
>> > Hoping
>> > to getting this to work. Now I am no newbie on computers, I know
> computers
>> > fairly well.
>> >
>> >
>> >
>> > Anyhow, outside of the stuff I listed previously, I also restored to a
>> > state
>> > prior to ever plugging this device in with no luck whatsoever. Other
> than
>> > the oblivious, one thing that prompted me to restore was that after
>> > receiving this and the fact that I also have a Creative Audigy 2 card
> with
>> > the front port I decided to check for updates for firmware, hardware,
>> > etc...
>> > for the Creative items that are on my machine. I used that online auto
>> > updater. It found a whole bunch of things like an update for the Audigy
>> > card
>> > software, updates to Media Source, and again, quite a number of things.
> I
>> > went ahead and installed all of the updates. So again, because I did
>> > all
>> > of
>> > this, I thought that maybe there was a conflict somewhere and that
>> > restoring
>> > may help in this issue.
>> >
>> >
>> >
>> > Also, as I mentioned earlier, I can see and use my girlfriend's 512mb
> Zen
>> > Nano Plus(same device, but less capacity). When I plugged hers in, in
> the
>> > system tray it recognized it, installed it, then said ready to use
> (after
>> > reboot it said). Well you know when you plug in an external USB device
> or
>> > something of that nature and you get that little symbol in the system
>> > tray?
>> > Then if you want to remove the device, it is recommended that you
>> > right-click that icon and select "safely remove hardware". Then it
>> > shows
>> > the
>> > devices connected and you select the one you want to remove. Then you
>> > click
>> > stop, and another dialog box pops up and shows:
>> >
>> >
>> >
>> > -Creative Zen Nano Plus
>> >
>> > -USB Mass Storage Device
>> >
>> > -And lastly, generic volume (and the associated drive letter)
>> >
>> >
>> >
>> > Well with mine, when I plug it in I does the same thing as hers
> initially,
>> > but then keeps going and going as mentioned at beginning of thread, but
>> > never really gets anywhere. Well if I right click on the icon in the
>> > system
>> > tray and go to properties, it shows all as itemized above except for
>> > the
>> > "generic volume". So something is lacking that.
>> >
>> >
>> >
>> > Again, I have tried everything in the book. Tomorrow I will also call
> tech
>> > support. Not sure if they will help or not. I am hoping that by
>> > spelling
>> > all
>> > of this out even further that someone can help. I googled USB generic
>> > volume, but could not find anything to assist. Not sure if this problem
> is
>> > associated with that or not. And gain, as mentioned earlier, I did do a
>> > restore to earlier in time to no avail..
>> >
>> > Also, I should mention if not having mentioned before, that when I
>> > initially
>> > got this and did not do anything updates, installs, or anything, just
>> > plugged it in and all, it worked fine. It wasn't until after I did the
>> > updates to the firmware on the device and with the other items that
>> > this
>> > problem started. But again, as I said earlier, I exchanged the device
> for
>> > another today at the store and also tried pluggingback in after a
> asystem
>> > restore all with no luck. Just wanted to add this so that there is a
>> > complete and clear picture here. Help? Thanks once again!
>> >
>> > After reading some of the other posts and seeing what they had to
> suggest,
>> > I
>> > decided to check the "Portable Media Devices" under control panel. This
>> > Zen
>> > nano Plus does not show up in there when plugged in! Also, I downloaded
>> > the
>> > following from the Microsoft site as it seems it may have helped some
>> > of
>> > the
>> > others, but still no luck. The file being:
>> >
>> > FIX: Updates to the Windows Media Device Manager
>> >
>> > Just wanted to add this to aid in possibly helping me out here. Seems
> like
>> > DM, SSR, and a few others are quite helpful here and hopefully they can
>> > get
>> > my deice running on my machine the way it should! Thanks again!
>> >
>> >
>> >
>> > So helpfully someone can come up wqith something from all of this to
> give
>> > me
>> > a hand in getting this corrected. Thanks again!
>> >
>> >
>>
>>
>
>


.

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