Re: Please help with external USB MP3 player in XP Pro

I had already done the restore system setting and no luck. Anything else?
Thanks much.


"Rick "Nutcase" Rogers" <rick@xxxxxxxx> wrote in message
news:OILvratCGHA.3528@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Mark,
>
> Usually, installing the software is unnecessary for the drive to be
> recognized. I would suggest that you uninstall it and then run a System
> Restore to a point prior to the initial installation (if you can). See if
> the drive installs ok. If not, run the steps here:
>
> General USB Troubleshooting in Windows XP
> http://support.microsoft.com/?kbid=310575
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "Mark G." <askmefirst@xxxxxxxxxxx> wrote in message
> news:e1QwIysCGHA.628@xxxxxxxxxxxxxxxxxxxxxxx
> > Posted on another site regarding the difficulty I am having with trying
to
> > get my MP3 player to recognize correctly on my machine with XP Pro SP2.
Is
> > a
> > bit long, but I am just going to post what I posted there Creative Labs
> > site) and hopefully someone will be able to provide some answers or
> > insight
> > at the best?? Would be much appreciated! So here it is:
> >
> > Okay, I have tried various methods to get my 1gig Zen Nano Plus to show
up
> > correctly within Win XP Pro. I installed the software, then plugged the
> > device in and it shows loading drivers, but just keeps going and going
and
> > never doing anything until I finally have to just pull the device out of
> > the
> > USB port. I even downloaded the newer Creative mass storage device
drivers
> > to no avail. I then uninstalled it all and tried the whole process over
> > several times but still no luck. So what is happening here is that
> > everytime
> > I plug the device into the USB port (and I have tried multiple USB
ports)
> > it
> > just keeps pretending like it is installing drivers but never does
> > anything.
> > Although I do several times get those pop ups that say "installing mass
> > storage device" and/or "installing Zen Nano". I did have it working when
I
> > originally got it yesterday afternoon, but since, especially since I
> > updated
> > the firmware to the newest one, it does not work correctly. I did have a
> > thought that maybe it was the firmware, but see my girlfriend has one of
> > these two but hers is the 512mb model. So I plug mine with the newest
> > firmware into her computer, and it sees it fine, but in mine, nope, not
at
> > all. Is not the computer as the computer see many other USB devices.
Plus
> > while typing this, I tried one other thing, I plugged hers into my
> > computer,
> > and it loaded the drivers and all was good to go from the start. So it
> > seems
> > mine is somehow messed up. But what is confusing is that her machine can
> > see
> > mine fine. I did have a bit of a problem when updating the firmware on
> > mine
> > at the point where it asks to go into recovery mode. In fact, I had to
do
> > it
> > 2 or 3 times. Again, I thought that might have had something to do with
> > it,
> > but if that was the case, then her machine would be able to see it,
right?
> > Is the newer firmware not as stable as the old? Mine could have
corrupted
> > on
> > just my machine somehow. Who knows, but maybe someone here???? So, with
> > all
> > of this said, what do you folks think? I am thinking of exchanging this
> > for
> > another one. Sorry for the long posts, but wanted to provide enough
> > detail.
> > Thanks much and hopefully someone can help me here.
> >
> > The thing throwing me off is while I can not see the 1gig Zen Nano plus
of
> > mine, I can see my girlfriend's 512mb one. I highly doubt that it has
> > anything to do with the capacity of the thing. I even went today and
> > returned one and got another of the same one, but I STILL have the
> > problem.
> > So now we know it is the computer, but still, why can I see one and not
> > the
> > other? This is really frustrating! Anyone got anymore to add? Would be
> > much
> > appreciated!
> >
> > Okay, I want to add more to this in hopes of getting some more help.
> > Hoping
> > to getting this to work. Now I am no newbie on computers, I know
computers
> > fairly well.
> >
> >
> >
> > Anyhow, outside of the stuff I listed previously, I also restored to a
> > state
> > prior to ever plugging this device in with no luck whatsoever. Other
than
> > the oblivious, one thing that prompted me to restore was that after
> > receiving this and the fact that I also have a Creative Audigy 2 card
with
> > the front port I decided to check for updates for firmware, hardware,
> > etc...
> > for the Creative items that are on my machine. I used that online auto
> > updater. It found a whole bunch of things like an update for the Audigy
> > card
> > software, updates to Media Source, and again, quite a number of things.
I
> > went ahead and installed all of the updates. So again, because I did all
> > of
> > this, I thought that maybe there was a conflict somewhere and that
> > restoring
> > may help in this issue.
> >
> >
> >
> > Also, as I mentioned earlier, I can see and use my girlfriend's 512mb
Zen
> > Nano Plus(same device, but less capacity). When I plugged hers in, in
the
> > system tray it recognized it, installed it, then said ready to use
(after
> > reboot it said). Well you know when you plug in an external USB device
or
> > something of that nature and you get that little symbol in the system
> > tray?
> > Then if you want to remove the device, it is recommended that you
> > right-click that icon and select "safely remove hardware". Then it shows
> > the
> > devices connected and you select the one you want to remove. Then you
> > click
> > stop, and another dialog box pops up and shows:
> >
> >
> >
> > -Creative Zen Nano Plus
> >
> > -USB Mass Storage Device
> >
> > -And lastly, generic volume (and the associated drive letter)
> >
> >
> >
> > Well with mine, when I plug it in I does the same thing as hers
initially,
> > but then keeps going and going as mentioned at beginning of thread, but
> > never really gets anywhere. Well if I right click on the icon in the
> > system
> > tray and go to properties, it shows all as itemized above except for the
> > "generic volume". So something is lacking that.
> >
> >
> >
> > Again, I have tried everything in the book. Tomorrow I will also call
tech
> > support. Not sure if they will help or not. I am hoping that by spelling
> > all
> > of this out even further that someone can help. I googled USB generic
> > volume, but could not find anything to assist. Not sure if this problem
is
> > associated with that or not. And gain, as mentioned earlier, I did do a
> > restore to earlier in time to no avail..
> >
> > Also, I should mention if not having mentioned before, that when I
> > initially
> > got this and did not do anything updates, installs, or anything, just
> > plugged it in and all, it worked fine. It wasn't until after I did the
> > updates to the firmware on the device and with the other items that this
> > problem started. But again, as I said earlier, I exchanged the device
for
> > another today at the store and also tried pluggingback in after a
asystem
> > restore all with no luck. Just wanted to add this so that there is a
> > complete and clear picture here. Help? Thanks once again!
> >
> > After reading some of the other posts and seeing what they had to
suggest,
> > I
> > decided to check the "Portable Media Devices" under control panel. This
> > Zen
> > nano Plus does not show up in there when plugged in! Also, I downloaded
> > the
> > following from the Microsoft site as it seems it may have helped some of
> > the
> > others, but still no luck. The file being:
> >
> > FIX: Updates to the Windows Media Device Manager
> >
> > Just wanted to add this to aid in possibly helping me out here. Seems
like
> > DM, SSR, and a few others are quite helpful here and hopefully they can
> > get
> > my deice running on my machine the way it should! Thanks again!
> >
> >
> >
> > So helpfully someone can come up wqith something from all of this to
give
> > me
> > a hand in getting this corrected. Thanks again!
> >
> >
>
>


.

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