Re: Please help with external USB MP3 player in XP Pro

Hi Mark,

Usually, installing the software is unnecessary for the drive to be
recognized. I would suggest that you uninstall it and then run a System
Restore to a point prior to the initial installation (if you can). See if
the drive installs ok. If not, run the steps here:

General USB Troubleshooting in Windows XP
http://support.microsoft.com/?kbid=310575

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Mark G." <askmefirst@xxxxxxxxxxx> wrote in message
news:e1QwIysCGHA.628@xxxxxxxxxxxxxxxxxxxxxxx
> Posted on another site regarding the difficulty I am having with trying to
> get my MP3 player to recognize correctly on my machine with XP Pro SP2. Is
> a
> bit long, but I am just going to post what I posted there Creative Labs
> site) and hopefully someone will be able to provide some answers or
> insight
> at the best?? Would be much appreciated! So here it is:
>
> Okay, I have tried various methods to get my 1gig Zen Nano Plus to show up
> correctly within Win XP Pro. I installed the software, then plugged the
> device in and it shows loading drivers, but just keeps going and going and
> never doing anything until I finally have to just pull the device out of
> the
> USB port. I even downloaded the newer Creative mass storage device drivers
> to no avail. I then uninstalled it all and tried the whole process over
> several times but still no luck. So what is happening here is that
> everytime
> I plug the device into the USB port (and I have tried multiple USB ports)
> it
> just keeps pretending like it is installing drivers but never does
> anything.
> Although I do several times get those pop ups that say "installing mass
> storage device" and/or "installing Zen Nano". I did have it working when I
> originally got it yesterday afternoon, but since, especially since I
> updated
> the firmware to the newest one, it does not work correctly. I did have a
> thought that maybe it was the firmware, but see my girlfriend has one of
> these two but hers is the 512mb model. So I plug mine with the newest
> firmware into her computer, and it sees it fine, but in mine, nope, not at
> all. Is not the computer as the computer see many other USB devices. Plus
> while typing this, I tried one other thing, I plugged hers into my
> computer,
> and it loaded the drivers and all was good to go from the start. So it
> seems
> mine is somehow messed up. But what is confusing is that her machine can
> see
> mine fine. I did have a bit of a problem when updating the firmware on
> mine
> at the point where it asks to go into recovery mode. In fact, I had to do
> it
> 2 or 3 times. Again, I thought that might have had something to do with
> it,
> but if that was the case, then her machine would be able to see it, right?
> Is the newer firmware not as stable as the old? Mine could have corrupted
> on
> just my machine somehow. Who knows, but maybe someone here???? So, with
> all
> of this said, what do you folks think? I am thinking of exchanging this
> for
> another one. Sorry for the long posts, but wanted to provide enough
> detail.
> Thanks much and hopefully someone can help me here.
>
> The thing throwing me off is while I can not see the 1gig Zen Nano plus of
> mine, I can see my girlfriend's 512mb one. I highly doubt that it has
> anything to do with the capacity of the thing. I even went today and
> returned one and got another of the same one, but I STILL have the
> problem.
> So now we know it is the computer, but still, why can I see one and not
> the
> other? This is really frustrating! Anyone got anymore to add? Would be
> much
> appreciated!
>
> Okay, I want to add more to this in hopes of getting some more help.
> Hoping
> to getting this to work. Now I am no newbie on computers, I know computers
> fairly well.
>
>
>
> Anyhow, outside of the stuff I listed previously, I also restored to a
> state
> prior to ever plugging this device in with no luck whatsoever. Other than
> the oblivious, one thing that prompted me to restore was that after
> receiving this and the fact that I also have a Creative Audigy 2 card with
> the front port I decided to check for updates for firmware, hardware,
> etc...
> for the Creative items that are on my machine. I used that online auto
> updater. It found a whole bunch of things like an update for the Audigy
> card
> software, updates to Media Source, and again, quite a number of things. I
> went ahead and installed all of the updates. So again, because I did all
> of
> this, I thought that maybe there was a conflict somewhere and that
> restoring
> may help in this issue.
>
>
>
> Also, as I mentioned earlier, I can see and use my girlfriend's 512mb Zen
> Nano Plus(same device, but less capacity). When I plugged hers in, in the
> system tray it recognized it, installed it, then said ready to use (after
> reboot it said). Well you know when you plug in an external USB device or
> something of that nature and you get that little symbol in the system
> tray?
> Then if you want to remove the device, it is recommended that you
> right-click that icon and select "safely remove hardware". Then it shows
> the
> devices connected and you select the one you want to remove. Then you
> click
> stop, and another dialog box pops up and shows:
>
>
>
> -Creative Zen Nano Plus
>
> -USB Mass Storage Device
>
> -And lastly, generic volume (and the associated drive letter)
>
>
>
> Well with mine, when I plug it in I does the same thing as hers initially,
> but then keeps going and going as mentioned at beginning of thread, but
> never really gets anywhere. Well if I right click on the icon in the
> system
> tray and go to properties, it shows all as itemized above except for the
> "generic volume". So something is lacking that.
>
>
>
> Again, I have tried everything in the book. Tomorrow I will also call tech
> support. Not sure if they will help or not. I am hoping that by spelling
> all
> of this out even further that someone can help. I googled USB generic
> volume, but could not find anything to assist. Not sure if this problem is
> associated with that or not. And gain, as mentioned earlier, I did do a
> restore to earlier in time to no avail..
>
> Also, I should mention if not having mentioned before, that when I
> initially
> got this and did not do anything updates, installs, or anything, just
> plugged it in and all, it worked fine. It wasn't until after I did the
> updates to the firmware on the device and with the other items that this
> problem started. But again, as I said earlier, I exchanged the device for
> another today at the store and also tried pluggingback in after a asystem
> restore all with no luck. Just wanted to add this so that there is a
> complete and clear picture here. Help? Thanks once again!
>
> After reading some of the other posts and seeing what they had to suggest,
> I
> decided to check the "Portable Media Devices" under control panel. This
> Zen
> nano Plus does not show up in there when plugged in! Also, I downloaded
> the
> following from the Microsoft site as it seems it may have helped some of
> the
> others, but still no luck. The file being:
>
> FIX: Updates to the Windows Media Device Manager
>
> Just wanted to add this to aid in possibly helping me out here. Seems like
> DM, SSR, and a few others are quite helpful here and hopefully they can
> get
> my deice running on my machine the way it should! Thanks again!
>
>
>
> So helpfully someone can come up wqith something from all of this to give
> me
> a hand in getting this corrected. Thanks again!
>
>


.

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