RE: Windows XP failing
- From: "Eric" <Eric@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 21 Dec 2005 07:00:04 -0800
Have you tried uninstalling Outlook 2003 to see if the problem is fixed by
doing that?
Eric,
PC Buyer Beware!
http://www.pcbuyerbeware.co.uk/
"Steve" wrote:
> I had a problem where windows update reported that the "Update for Outlook
> 2003 Junk email filter KB905648" had failed to install. It then kept
> downloading it and trying to install it. Below you will see the
> recommendations Microsoft made to fix this, I only managed to get to the
> first one!
>
> Having enabled ose as outlined below, it appeared that it had installed OK
> as no more error messages appeared. However, my PC became very slow and then
> hung. A reboot failed and the following has occurred since:
>
> Standard reboot - Windows XP splash appears, progress bar active but no
> further progress - hard disk access intermittent, sometimes prolonged, but
> does not boot up.
>
> Tried to reboot in last known good configuration - boot stalled at
> initialisation of driver C:\windows\system32\drivers\btkrnl.sys
> Tried to boot into safe mode - same thing
> Tried to boot into safe mode with dos and safe mode with networking - same
>
> Eventually managed to boot into safe mode by waiting for half an hour and it
> eventually gets booted. Hard disk access seems hellishly slow; any action
> takes ages to occur. Managed to get to system restore and restored to a point
> last week when this update was originally downloaded and failed to install. I
> had about 5 entries for "Software Distribution Service 2.0" on every day
> since that date, even though it had always said it had failed to install.
>
> This made no apparent difference - still slow as hell.
>
> Rebooted from a memtest cd and ran overnight - 10 passes revealed no memory
> errors. You probably have my machine spec from the original request.
>
> Used msconfig to start in diagnostic mode with only basic drivers and
> services - no better
>
> Rebooted in normal mode, again this took ages. Left a virus scan going, but
> when I returned the machine had rebooted itself at an unknown point and was
> at the login screen.
>
> I have now started a chkdsk. It took about an hour to run file verification,
> index verification and security descriptors; it has taken 2 hours to get to
> 15% of checking the file data. Please note from spec below that this is NOT
> on a slow machine!
>
> I am NOT impressed with the fact that the Microsoft "help" has given me such
> problems with a PC that was OK before and I would really be thankful for some
> help in sorting this!
>
> Steve
>
> Just to confirm spec:
>
> Athlon 64 4400 dual core processor at 2.2GHz
> 2GB PC3200 ram
> 2 SATA 200GB Seagate hard drives in RAID1 (mirrored) array
> Powercolour X800XL (ATI)
> Logitech Bluetooth, media pad, keyboard and mouse
>
> Running Windows XPPro SP2
>
>
>
> ________________________________________
> From: v-8gagat@xxxxxxxxxxxxxxxxxxxxxxx
> [mailto:v-8gagat@xxxxxxxxxxxxxxxxxxxxxxx]
> Sent: 16 December 2005 16:56
> To: sbarter@xxxxxxxxxxxxxx
> Subject: SRZ051215002486 Microsoft Windows Update support
> Hello Steve,
>
> Thank you for contacting Microsoft Windows Update support.
>
> My name is Ricky and I am the Support Professional who will be working with
> you on this case, you can reach me by simply replying to this email and
> referencing the case ID.
>
> From the Problem Description and your windows update log the issue you're
> experiencing is when searching for available updates on the Update site;
> Update fails to install with error 0x80070643.
> Once we resolve this issue, we will consider this incident completed and
> closed.
>
> I sincerely value your time and concern and realize the importance of
> getting this issue resolved for you. Please correct me if I have
> misunderstood your concern.
> You receive error 0x80070643 when you are installing Updates. Updates fail
> to install because ose service is disabled or cannot be started.
> Please try the following steps for me and let me know if they help you with
> your problem.
>
> Suggestion:
> *************
> 1. Start the ose service
> Windows XP
> 1. Run the following command from command prompt to check the
> state of ose service
>
> sc qc ose
> 2. If the service is disabled, then run the command
>
> sc config ose start= demand
> For more information on this issue and alternate resolution please click on
> the Microsoft Knowledge Base link below.
> http://support.microsoft.com/default.aspx?scid=kb;en-us;903774
>
>
> Suggestion 2 :
> ***********
> For more information on this issue and alternate resolution please click on
> the Microsoft Knowledge Base link below.
> http://support.microsoft.com/default.aspx?scid=kb;en-us;903772
>
>
>
> Suggestion 3 :
> ***********
> Method 1: Rename the Edb.log file
> This issue may occur if the hotfix installer references the Edb.log file,
> and the file is corrupted. To resolve this issue, rename the Edb.log file. To
> do this, follow these steps:
> 1. Start Windows Explorer, and then open the following folder:
> C:\WINDOWS\system32\CatRoot2\
> 2. Right-click the Edb.log file, and then click Rename. Rename the
> file "Edb.old."
> 3. Start Internet Explorer, and then open the Windows Update Web
> site to continue the updates.
> If you still cannot install the updates, rename the CatRoot2 folder. To do
> this, follow these steps:
> 1. Start Windows Explorer, and then open the following folder:
> C:\WINDOWS\system32\
> 2. Right-click the CatRoot2 folder, and then click Rename. Rename
> the CatRoot2 folder "CatRoot2old".
> 3. Start Internet Explorer, and then open the Windows Update Web
> site to continue the updates.
> If you still cannot install the updates, use the following methods:
> Method 2: Register the DLL files
> This issue may occur if the correct DLL files have not been registered. To
> register the DLL files, follow these steps:
> 1. Click Start, click Run, type regsvr32 licdll.dll in the Open box,
> and then click OK. When you receive the message that the DllRegisterServer
> succeeded, click OK.
> 2. Click Start, click Run, type regsvr32 regwizc.dll in the Open
> box, and then click OK. When you receive the message that the
> DllRegisterServer succeeded, click OK.
> If you still cannot install the updates, use the following method:
> Method 3: Repair the certificate
> This issue may occur if the "Microsoft Root Authority" certificate or the
> "NO LIABILITY ACCEPTED, (c)97 VeriSign, Inc." certificate under Trusted Root
> Certification Authorities has been removed. To resolve this issue, follow
> these steps:
> 1. On another computer where the Microsoft Root Authority
> certificate has been installed, open Internet Explorer.
> 2. Click Tools, and then click Internet Options.
> 3. Click the Content tab, and then click Certificates.
> 4. Click the Trusted Root Certification Authorities tab.
> 5. Scroll down, and then click Microsoft Root Authority.
> 6. Click Export.
> 7. Follow the steps in the wizard to export the certificate to a DER
> Encoded Binary x.509-format file (.cer file) file on a floppy disk or to a
> shared folder that is accessible to the computer that cannot install updates.
> 8. On the computer that cannot install updates, open Internet
> Explorer.
> 9. Click Tools, and then click Internet Options.
> 10. Click the Content tab, and then click Certificates.
> 11. Click the Trusted Root Certification Authorities tab.
> 12. Click Import.
> 13. In the wizard, click Next.
> 14. Click Browse to locate the file that you saved to a floppy disk or
> to a shared folder, and then click Open.
> 15. Click Next, click Automatically select the certificate store based
> on the type of certificate, click Next, and then click Finish.
> If you still cannot install the updates, use the following method:
> Method 4: Delete the WUTemp files
> This issue may occur if the contents of the WUTemp folder are corrupted. To
> resolve this issue, delete the Windows Installer temporary files.
>
> Note These files are stored in a hidden folder. You must make the folder
> visible.
>
> To delete the Windows Installer temporary files, follow these steps:
> 1. Click Start, and then click My Computer.
> 2. On the Tools menu, click Folder Options.
> 3. Click the View tab.
> 4. Click to clear the Hide protected operating system files
> (Recommended) check box.
> 5. Click the Show Hidden files and folders option, and then click OK.
> 6. Double-click Local Disk (C:).
> 7. Double-click WUTemp.
>
> Note If you have more than one hard disk drive on your computer, the WUTemp
> folder may be located on another partition. For example, the folder may be
> D:\WUTemp, or E:\WUTemp.
> 8. On the Edit menu, click Select All to select all the files in the
> WUTemp folder.
> 9. On the File menu, click Delete. If you are prompted to confirm
> the file deletion, click Yes.
> If you still cannot install the updates, use the following method:
> Method 5: Check the firewall, antivirus, and other software
> A software firewall is a security system that acts as a protective boundary
> between a network and the outside world. If you have a firewall installed, it
> can prevent your computer from connecting to the Windows Update server. Look
> in the notification area of your desktop (in the lower right corner of your
> screen) to see if a firewall is running on your computer. In Windows XP, you
> may have to show all icons in the notification area to reveal your firewall
> icon. To identify the program that an icon represents, position your pointer
> over the icon and wait several seconds. When you find the icon for your
> firewall, right-click the icon. This action may reveal a menu that allows you
> to temporarily disable the firewall. Some common software firewalls include:
> ZoneAlarm, Norton Internet Security, McAfee Security, and BlackICE.
>
> To determine if the firewall is causing the issue, temporarily disable the
> firewall, and then see if the error persists. If disabling the firewall
> resolves the issue, contact the firewall software manufacturer for directions
> about how to configure your firewall to allow you to use Windows Update. Make
> sure that TCP/IP ports 80 and 443 are open in both directions. Make sure that
> your firewall is not blocking scripting functions on Web sites.
>
> To determine if your antivirus or other software is causing the issue,
> temporarily disable all non-Microsoft software, such as your antivirus
> software, or any Web accelerator or Web enhancement programs, before
> accessing the Windows Update Web site. If disabling the non-Microsoft
> software resolves the issue, contact the software manufacturer for directions
> about how to configure your software to allow you to use Windows Update.
>
>
> If you have any difficulties with the above suggestions. You can simply
> reply to this mail.
>
> Thanks Again and Best Regards,
>
> Ricky
> Microsoft Product Support Services
> http://www.microsoft.com/uk/support
>
> Microsoft Contact Centre (UK): 0870 60 10 100
> Microsoft Contact Centre (Ireland): 1 850 940940
>
> We pride ourselves at Microsoft on delivering an excellent service and we
> trust that you are Very Satisfied with the service you have received.
>
>
> Microsoft Disclaimer
> ================
> INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY
> REPRESENTATION
> OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
> LIMITED TO CONDITIONS OR
> OTHER TERMS OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THE
> USER ASSUMES THE
> ENTIRE RISK AS TO THE ACCURACY AND THE USE OF THIS DOCUMENT.
>
>
>
>
> 8000711” error on the Windows Update Site.
>
> I sincerely value your time and concern and realize the importance of
> getting this issue resolved for you. Please correct me if I have
> misunderstood your concern.
>
>
> To resolve this issue, please follow the given steps.
>
> Suggestion:
> *************
>
> Settings->Control Panel->Administrative Tools->Services
> look for Event Log and make sure it is started and set to start automatically
> Once we have performed the above steps, please access the windows update
> site and see if the issue is resolved.
> Follow the steps in this article resolve the issue:
> http://support.microsoft.com/kb/822798/
>
>
> If you have any concerns regarding this issue, please feel free to let me
> know, you can simply reply to this mail and we will get back to you as soon
> as possible. It is my pleasure to be of assistance. I am looking forward to
> your reply.
>
>
> Thanks Again and Best Regards,
> Ricky
> Microsoft Product Support Services
> http://www.microsoft.com/uk/support
>
> Microsoft Contact Centre (UK): 0870 60 10 100
> Microsoft Contact Centre (Ireland): 1 850 940940
>
> We pride ourselves at Microsoft on delivering an excellent service and we
> trust that you are Very Satisfied with the service you have received.
>
> Microsoft Disclaimer
> ================
> INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY
> REPRESENTATION
> OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
> LIMITED TO CONDITIONS OR
> OTHER TERMS OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THE
> USER ASSUMES THE
> ENTIRE RISK AS TO THE ACCURACY AND THE USE OF THIS DOCUMENT.
>
.
- References:
- Windows XP failing
- From: Steve
- Windows XP failing
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