Re: system restore not able

Hi,

For international support look here:
http://support.microsoft.com/common/international.aspx

You could mention my name if you like. Who knows what good it will do.
You could also mention this article.
How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/default.aspx?kbid=326246

With this many problems, I think the repair install it the way to go. Or
you could repost this information under a new subject line in hopes of
finding a solution.

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

simplefella wrote:
> Bert, this seems to run for ever but thanks for all your help. I am
> in England - is there a local number I can call for microsoft? Do I
> quote your name and your MVP status?
>
> I don'dt suppose you want to go any further with me but just in case
> can I tell you what else I have found?
>
> Under other devices - under large yellow question mark multimedia
> audio controller right click, properties say, "device is not
> configured correctly (code 1)
> to reinstall the drivers for this device, click Reinstall driver"
> The Update wizard shows but cannot install.
> The properties say nothing is known about driver.
>
> Under control panel, component services, computers, my computer
> error shown here saying, 'make sure MS-DTC is running but seeking to
> start it received reply, 'unable to start the MSDTC service on the
> target computer. Error code was "8007041D"
> Under dcom config there is a file 'blocked drivers' properties of
> which say, 'local path rundll32.3exe. C:\windows\system32\hotplug'
>
> When windows boots there is a box start up rundll 'error loading
> srclient.dll the specified module could not be found' The missing
> file is sitting in Windows/System32. Should it be somewhere else -
> where is rundll looking?
>
>
>
> "Bert Kinney" wrote:
>
>> Hi,
>>
>> Normally at this point I would suggest performing a repair install.
>> The problem is a repair install can not be done without a Windows
>> CD. I would suggest calling Microsoft at 800-426-9400 and explain
>> that the OEM builder went out of business and you are in need of a
>> Windows disk.
>>
>> --
>> Regards,
>> Bert Kinney MS-MVP Shell/User
>> http://bertk.mvps.org
>>
>>
>>
>> simplefella wrote:
>>> Now we are in worse trouble. The sound has gone. Found New
>>> Hardware wizard appears. Hardware not installed because wizard
>>> cannot find necessary software. Hardware device is ATI Mobility
>>> Radeon 9600/9700 and is said to be working properly.
>>> Troubleshooting says there are no active mixer devices available.
>>> So now not only we cannot make a restore point but we have not
>>> sound - and possibly other problems via the missing rundll.exe
>>> (ATI do not provide any support for laptops)
>>>
>>> "simplefella" wrote:
>>>
>>>> I attempted to install sr.inf again and directed request for sr.sys
>>>> to windows/I386 where sr.sy_ was located.
>>>> I then got the dialog headed "confirm file replace" which said "the
>>>> target file exists and is newer than the source. Overwrite the new
>>>> file" to which I answered "yes". There was then a succession of
>>>> requests for replacements to all of which I answered "yes" They
>>>> were scclient.dll, srsvc.dll, srrstr.dll and rstui.exe.
>>>> Upon restart I got a dialog headed "rundll32.exe unable to locate
>>>> component" with the explanation "this application has failed to
>>>> start because framedyn.dll was not found. Reinstalling the
>>>> application may fix this problem. There was an additional box
>>>> headed "rundll" which said "Error loading scclient.dll. The
>>>> specified module could not be found.
>>>>
>>>> Now what - and what problems new problems will I suffer on account
>>>> of no rundll.exe running?
>>>>
>>>>
>>>> "Bert Kinney" wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> simplefella wrote:
>>>>>> firm that supplied computer and reinstalled has gone bust.
>>>>>
>>>>> That's unfortunate but all to common.
>>>>>
>>>>>> What does Microsoft MVP mean under your name?
>>>>>
>>>>> You can find information concerning the MS MVP program here.
>>>>> http://mvp.support.microsoft.com/
>>>>>
>>>>>> Is Microsoft interested in its customers or not?
>>>>>
>>>>> Yes!
>>>>>
>>>>>> Surely there must be some way of obtaining this
>>>>>> elusive file. What about the sr.sy_ which is already on my
>>>>>> computer.
>>>>>
>>>>> Sr.sy_ is one of the files needed to reinstall System Restore.
>>>>> Make note of the location of this file and run the SR install
>>>>> again. When asked for the location of the files, point it there.
>>>>>
>>>>> By the way, where was this file located?
>>>>>
>>>>>> What is it (and a lot of other files without the last letter)
>>>>>> doing there?
>>>>>
>>>>> These are compressed files, the same as you would find on the
>>>>> Windows CD.
>>>>>
>>>>> Most OEM systems do not ship with a CD anymore to save a buck.
>>>>> Instead, they put the files on the hard drive in a recovery
>>>>> partition. I my option, this is very wrong!
>>>>>
>>>>>> "Ron Martell" wrote:
>>>>>
>>>>>>>> I've downloaded nlite and the first thing it asks is to be
>>>>>>>> directed to windows installation source. Presumably that means
>>>>>>>> the windows cds. My system was preinstalled so I don't have
>>>>>>>> any installation discs. What do I do now?
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Yuck. OEM preinstalls strike again.
>>>>>>>
>>>>>>> Your best recourse would be to contact the OEM that sold you the
>>>>>>> computer and request an XP Installation CD. Odds are that they
>>>>>>> will either tell you that it is not available or want a fairly
>>>>>>> substantial price for providing it, but it is worth a try.
>>>>>>>
>>>>>>> There some instructions available that might repeat might work,
>>>>>>> but no guarantee.
>>>>>>>
>>>>>>> Go to http://bink.nu/forums/11381/ShowPost.aspx and scroll down
>>>>>>> the conversation until you find the lengthy item posted by
>>>>>>> "replicant". That might work.
>>>>>>>
>>>>>>> Good luck
>>>>>>>
>>>>>>> Ron Martell Duncan B.C. Canada
>>>>>
>>>>>
>>>>> --
>>>>> Regards,
>>>>> Bert Kinney MS-MVP Shell/User
>>>>> http://bertk.mvps.org


.

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