RE: can't boot into Safe Mode

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance





"Wings" wrote:

> My computer got infected with SpyAxe spyware. When I researched how to get
> rid of it, one of the first things that was required was to boot into Safe
> Mode.
>
> I attempted to do this. Held down F8 and reached the menu with the Safe
> Mode options. No matter what I chose (and I tried all of the options on the
> page, one by one), I would see the DOS messages about files being loaded and
> then the screen would go black and the system would reboot.
>
> At no time did I get any error messages or a BSD – just a reboot.

If your system has service pack 2 installed, one of the choices at the F8
boot menu should be "disable automatic restart on system crash" or something
like that. If so, take that option. If not, boot normally into windows.
Right-click on My Computer (from the start menu, or the desktop) and click on
Properties - Advanced - Startup and Recovery Settings (button) and clear the
checkmark next to Automatically Restart. This will cause the system to
display a blue screen error instead of automatically rebooting (should have
been the default - Microsoft goof).

> I did a
> Google search for Safe Mode problems and could not find anything that looked
> like my symptoms. The only suggestion I found was to get into the Recovery
> Console and do a chkdsk /r.
>
> I tried this and the chkdsk completed with a fairly useless statement that
> said something like “chkdsk found and repaired one of more errors on the
> drive”.
>
> After this, I discovered that I was unable to do get into Windows. All the
> system would do was infinitely reboot. I have a BartPE bootable Win XP disk
> which I loaded up and discovered that I could no longer see my C drive at all
> (even though the BIOS said it was there).

This is most likely because you have SATA hard drives and a vanilla BartPE
build only works with IDE drives. You can build a BartPE CD with the
appropriate drivers for SATA, but you have to download them and slipstream
them into the new BartPE build.
>
> I ran the Seagate disk tools quick test and it came out clean. I finally
> concluded that the file system was corrupt and since I had no other brilliant
> ideas, I went ahead and reformatted and reinstalled Windows.

The file system was likely ok, even though chkdsk /r found and fixed some
problems. I usually type 'exit' reboot into recovery console and run chkdsk
/r again and repeat until it no longer says that it has found and fixed
problems. I don't know of a good way to find out what it fixed when running
from recovery console. It might keep a log file, but I don't know where or
what it is named. The Seagate diagnostic loads the necessary driver to see
the SATA drive, and you could have browsed some of the hard drive from
recovery console.

>
> But…I know this is the 2nd time in the history of this computer that I’ve
> encountered the “unable to boot into Safe Mode” problem. And I’d really like
> to know what I should have done about it – since what I did obviously failed.

What is happending is that Windows is crashing when you try to boot into
safe mode, and since the default setting is to automatically restart, it just
keeps doing that until you disable the automatic restart.
>
> All ideas are welcome. Many thanks.
>
> I’m running Win XP Pro on a Shuttle AK31 motherboard with a fairly recent
> BIOS.
>
.



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