Re: Windows won't start

If you are able to run a virus scan from a cd or floppy. If not your mom
machine should come with a Operating System Disk.
(OSD)

Check this link
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&lang=en&cc=us&product=374395&dlc=en&docname=c00006110#c00006110_doc
and read the entire article and follow the instructions to do a repair
install, if you are confident. If not take it to a good repair shop. Even if
you are able to do the repair run a virus and spyware check and make sure
the firewall and antivirus program is running before you reconnect to the
internet. Make sure your operating system, virus and anti spyware programs
are up to date.


"Latoya" <Latoya@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CF6FC223-3E73-4BD3-A99A-E8015583393D@xxxxxxxxxxxxxxxx
> beb she push it right and the windows XP screen came up and windows never
> started up,that window screen just stayed there, she was on her computer
> earlier do her bills online and it was working fine but when she tried to
> get
> on it will never start up and the model of her machine is a HP ze4501us.
>
> Latoya
>
> "beb" wrote:
>
>> What is the model of the machine?
>> How she trying to get into safe mode? Is she tapping the f8 key? If you
>> get
>> into safe mode you have options. Which option is she trying. I have a
>> feeling she is not tapping the f8 key properly to get into safe mode.
>>
>>
>> "Latoya" <Latoya@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:B0255CF0-74EC-4E2C-ACB1-10E78D943107@xxxxxxxxxxxxxxxx
>> > my mom has a HP laptop and today she turn on her computer and the blue
>> > screen
>> > with Windows XP will come on and thats it , it won't go farther than
>> > that,
>> > she tried to go into safe mode and it does the same thing there, we
>> > rebooted
>> > 10 times and that blue screen with Windows XP on it will show up but it
>> > won't
>> > go farther, can somebody help us please?
>> > Latoya
>>
>>
>>


.

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