Re: problem please help

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

Thanks.
Actually that was the very first thing I did.
I had posted in the security.virus NG because initially I wanted to make
sure the symptoms were not Virus caused, and I was advised to do a
diagnostics on the harddrive which I did and that came up as Disk Failing,
also I've done a chkdsk and it came up with hundreds of errors and
unreadable unfixable sectors.
Not looking good.
J

"Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:stGKvUW%23FHA.1240@xxxxxxxxxxxxxxxxxxxxxxxx
> Hello Jen,
>
> Thanks for your response!
>
> Based on your situation, if the problem starts happening recently, I
> suggest you perform a System Restore to revert back to the initial status
> or other correct state.
>
> Note: If you have some important documents or files which are created
> after
> the restore point, please copy them to My Document. This is a precaution
> to
> take even if you are back to the initial status, files will still remain
> in
> My Documents.
>
> To restore your system to a previous state, we can use the following
> steps:
>
> 1. Before you start, please close all open files and close all open
> programs.
> 2. Click "Start"; Click "Programs or All Programs"; Click "Accessories";
> Click "System Tools"; Click "System Restore". The System Restore user
> interface should appear.
> 3. Select "Restore my computer to an earlier time" and click "Next".
> 4. From the restore points available, select an appropriate restore point
> when your system is working correctly and click "Next".
> 5. Click "Next" again. The restore process will run and your system will
> restart automatically.
> 6. After restarting, check whether your system functions correctly now. If
> not, you can undo your last restoration or select another restore point in
> System Restore user interface.
>
> 306084: How to restore the operating system to a previous state in Windows
> XP
> http://support.microsoft.com/default.aspx?scid=kb;en-us;306084
>
> Windows XP System Restore
> http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx
>
> Also you may use Clean Boot to eliminate third party interference
> ---------------------------------------------------------------
> It is possible that some third party applications are incompatible with
> Windows XP. To isolate the influence of additional applications, please
> boot the system into a Clean Boot environment to see whether this problem
> continues:
>
> 1. Unplug all the unnecessary devices, with only the keyboard and the
> mouse
> left.
> 2. Click Start, click Run, type "msconfig" (without the quotation marks)
> in
> the Open box, and then click OK.
> 3. In the Startup tab, click the "Disable All" button.
> 4. In the Services tab, check the "Hide All Microsoft Services" checkbox,
> and then click the "Disable All" button.
> 5. Click OK and restart your computer.
>
> 310560: How to troubleshoot by using the System Configuration utility in
> Windows XP
> http://support.microsoft.com/kb/310560
>
> 316434: How to perform advanced clean-boot troubleshooting in Windows XP
> http://support.microsoft.com/?id=316434
>
> Hope that helps!
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>
>
> --------------------
> | From: "JB" <someone@xxxxxxxxxxxxx>
> | References: <O2oSfhq9FHA.2120@xxxxxxxxxxxxxxxxxxxx>
> <#trnnDt9FHA.3804@xxxxxxxxxxxxxxxxxxxx>
> <OQP9CMt9FHA.1844@xxxxxxxxxxxxxxxxxxxx>
> <bgu1bSx9FHA.3764@xxxxxxxxxxxxxxxxxxxxx>
> <edIKbKz9FHA.3884@xxxxxxxxxxxxxxxxxxxx>
> | Subject: Re: problem please help
> | Date: Fri, 2 Dec 2005 12:04:42 -0000
> | Lines: 267
> | X-Priority: 3
> | X-MSMail-Priority: Normal
> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | X-RFC2646: Format=Flowed; Response
> | Message-ID: <#gqmViz9FHA.2320@xxxxxxxxxxxxxxxxxxxx>
> | Newsgroups: microsoft.public.windowsxp.general
> | NNTP-Posting-Host: host86-137-11-220.range86-137.btcentralplus.com
> 86.137.11.220
> | Path: TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
> | Xref: TK2MSFTNGXA02.phx.gbl microsoft.public.windowsxp.general:1402663
> | X-Tomcat-NG: microsoft.public.windowsxp.general
> |
> | forgot to say that when I click Ctr/Al/Dlt I instantly get the Task
> Manager
> | but if I try and right click on the taskbar it takes forever.
> | Also I right clicked on one of the desktop shortcuts that's not showing
> it's
> | own Icon i.e. PsPX and when I went to 'Change Icon' a message comes up
> | saying.
> |
> | Windows cannot find the file %system.root%Installer{lots of letter and
> | numbers}icon.exe.ico
> |
> | Jen
> |
> |
> | "JB" <someone@xxxxxxxxxxxxx> wrote in message
> | news:edIKbKz9FHA.3884@xxxxxxxxxxxxxxxxxxxxxxx
> | > I'm trying to do all the diagnostics but rebooting takes 40 minutes
> and
> | > every task 10 minutes.
> | > The system is not hanging, it's like it's in slow motion.
> | > When in Word it's as thought there is no problem at all. And on the
> | > desktop Right clicking is instant It's Mainly the task bar and Start
> Menu
> | > that's showing the problem. Goinng into Computer Management, I can wiz
> | > around there with no problem EXCEPT when I click on one of the Storage
> | > options, Storage management, disk Frag etc.
> | > I looked at System Event Viewer and found hundreds of red alerts. 2
> | > examples below.
> | >
> | > Event Type: Error
> | > Event Source: DCOM
> | > Event Category: None
> | > Event ID: 10010
> | > Date: 02/12/2005
> | > Time: 10:26:39
> | > User: JENPC\Jenn
> | > Computer: JENPC
> | > Description:
> | > The server {833E4010-AFF7-4AC3-AAC2-9F24C1457BCE} did not register
> with
> | > DCOM within the required timeout.
> | >
> | > Event Type: Error
> | > Event Source: Application Hang
> | > Event Category: None
> | > Event ID: 1001
> | > Date: 02/12/2005
> | > Time: 10:49:22
> | > User: N/A
> | > Computer: JENPC
> | > Description:
> | > Fault bucket 126818269.
> | >
> | > For more information, see Help and Support Center at
> | > http://go.microsoft.com/fwlink/events.asp.
> | > Data:
> | > 0000: 42 75 63 6b 65 74 3a 20 Bucket:
> | > 0008: 31 32 36 38 31 38 32 36 12681826
> | > 0010: 39 0d 0a 9..
> | >
> | > (I'm about to hit the gin)
> | > Jen
> | >
> | >
> | > "Ken Zhao [MSFT]" <v-kzhao@xxxxxxxxxxxxxxxxxxxx> wrote in message
> | > news:bgu1bSx9FHA.3764@xxxxxxxxxxxxxxxxxxxxxxxx
> | >> Hello Jen,
> | >>
> | >> Thank you for using newsgroup!
> | >>
> | >> Thanks for our MVP Malke's kindly suggestions. Please feel free to
> try
> | >> Malke's suggestions and let us know the results.
> | >>
> | >> At this moment, I noticed you also received the following error
> message
> | >> in
> | >> normal mode of Windows XP:
> | >> The Windows Installer Service could not be accessed. This can occur
> if
> | >> you
> | >> are running Windows in safe mode, or if the Windows Installer is not
> | >> correctly installed.
> | >>
> | >> For this error message, the following article may be helpful:
> | >> 315353: "The Windows Installer Service Could Not Be Accessed" error
> | >> message
> | >> when you install a program in Windows XP
> | >> http://support.microsoft.com/default.aspx?scid=kb;en-us;315353
> | >>
> | >> Hope that helps!
> | >>
> | >> Thanks & Regards,
> | >>
> | >> Ken Zhao
> | >>
> | >> Microsoft Online Partner Support
> | >> Get Secure! - www.microsoft.com/security
> | >>
> | >> =====================================================
> | >> When responding to posts, please "Reply to Group" via your newsreader
> so
> | >> that others may learn and benefit from your issue.
> | >> =====================================================
> | >> This posting is provided "AS IS" with no warranties, and confers no
> | >> rights.
> | >>
> | >>
> | >>
> | >>
> | >>
> | >> --------------------
> | >> | From: "JB" <someone@xxxxxxxxxxxxx>
> | >> | References: <O2oSfhq9FHA.2120@xxxxxxxxxxxxxxxxxxxx>
> | >> <#trnnDt9FHA.3804@xxxxxxxxxxxxxxxxxxxx>
> | >> | Subject: Re: problem please help
> | >> | Date: Thu, 1 Dec 2005 23:57:36 -0000
> | >> | Lines: 119
> | >> | X-Priority: 3
> | >> | X-MSMail-Priority: Normal
> | >> | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
> | >> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
> | >> | X-RFC2646: Format=Flowed; Original
> | >> | Message-ID: <OQP9CMt9FHA.1844@xxxxxxxxxxxxxxxxxxxx>
> | >> | Newsgroups: microsoft.public.windowsxp.general
> | >> | NNTP-Posting-Host: host86-137-11-220.range86-137.btcentralplus.com
> | >> 86.137.11.220
> | >> | Path:
> TK2MSFTNGXA02.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP11.phx.gbl
> | >> | Xref: TK2MSFTNGXA02.phx.gbl
> microsoft.public.windowsxp.general:1402419
> | >> | X-Tomcat-NG: microsoft.public.windowsxp.general
> | >> |
> | >> | So relieved to get a reply!. Thank you.
> | >> |
> | >> | BTW The machine isn't a laptop, it's a Desktop. I'm sorry I didn't
> make
> | >> | myself clear. I was only using the laptop to post message and
> wasn't
> | >> used
> | >> | to its keyboard. :)
> | >> | I've printed your reply and will go through it now.
> | >> |
> | >> | J
> | >> |
> | >> |
> | >> | "Malke" <notreally@xxxxxxxxxxxxxxx> wrote in message
> | >> | news:%23trnnDt9FHA.3804@xxxxxxxxxxxxxxxxxxxxxxx
> | >> | > JB wrote:
> | >> | >
> | >> | >> Hi.
> | >> | >> Never had problems with my pc until yesterday.
> | >> | >> Firstly, I'm very careful, have McAfee Security Suite 2006
> (updated
> | >> | >> last week from McAfee VS9 and FirewallPlus)
> | >> | >> Spydoctor (full scan daily) and Microsoft AntiSpy, as well as my
> | >> ISP's
> | >> | >> very good Virus and Antispam campaign.
> | >> | >>
> | >> | >> Yesterday when I went on my machine, out of the blue, everything
> I
> | >> | >> clicked on started to take 1-2 minutes to respond as well as the
> | >> | >> Windows Programs menu and task manager. I rebooted the machine .
> At
> | >> | >> first it asked if I wanted to go SafeMode, a different screen to
> the
> | >> | >> F8 when you can choose. it continued as if to start then went
> back
> | >> to
> | >> | >> that odd safe mode thing like in
> | >> | >> a loop, It did this 3 times and then started normally. But it
> took
> | >> | >> over 10 minutes to fully load everything. And again everything I
> did
> | >> | >> took ages. This is with Start>Programs (but not Start), the menu
> | >> opens
> | >> | >> but just grey and just hangs for ages, but then ok in spurts.
> the
> | >> | >> right click on any of the system task icons, particularly Task
> | >> | >> manager. Task manager process didn't show anything with high cpu
> | >> usage
> | >> | >> except windows Explorer. When it 'wakes up' it is fine for a few
> | >> | >> seconds. IE takes an age. Right clicking on the desktop is fine
> and
> | >> | >> opening program seems ok.
> | >> | >> Also a few fonts have gone Italic, and the following icons are
> gone
> | >> | >> and showing generic.
> | >> | >> All Office2003 icons, PaintshopPro10, and Adobe. All other icons
> | >> are
> | >> | >> ok.
> | >> | >>
> | >> | >> I did a Virus Scan and Spy Doctor and Microsoft AntiSpy, all
> came
> up
> | >> | >> with 0. Restarted in safe mode, was just as slow, and ran
> VirusScan
> | >> | >> while I went to work in safe mode, 7 hours later when I
> returned,
> | >> | >> McAfee VS stuck on a file.
> | >> | >> c:Windows/$/KB899591/update/update_sp2QFE.inf (the slashes are
> the
> | >> | >> other way around but cannot find them on my laptop sorry)
> | >> | >> Could minimise it but could not close it except in Task manager.
> | >> | >> So I then did a system restore to Monday when all was well, but
> | >> there
> | >> | >> is no change at all.
> | >> | >> I deleted a lot of stuff in Add/Remove. A couple of things came
> up
> | >> | >> with the following error:
> | >> | >> "Windows installer service could not be accessed. This can occur
> if
> | >> | >> you are in safe mode or if the windows installer is not properly
> | >> | >> installed." but of course I'm not in safe mode. I don't know if
> this
> | >> | >> is all part of the problem but I thought I'd include everything
> | >> that's
> | >> | >> different just in case.
> | >> | >>
> | >> | >> PC Packard Bell , Only 1.5 years old.
> | >> | >> XP sp2,
> | >> | >> Office 03.
> | >> | >> 40 Gb only 2/3 free space
> | >> | >> 448 Mb of Ram
> | >> | >>
> | >> | >
> | >> | > You've done a good job of determining that the problem isn't
> | >> | > virus/malware. From your description of the problem, I'd lean
> toward
> | >> a
> | >> | > hardware issue. The newness of the computer is irrelevant; in
> fact
> if
> | >> | > hardware is going to fail it usually does so quite soon - or the
> day
> | >> | > the warranty runs out :-o
> | >> | >
> | >> | > I'll give you general hardware troubleshooting steps, but you
> | >> probably
> | >> | > should just call tech support, particularly since this is a
> laptop.
> | >> You
> | >> | > might want to test the hard drive and memory before you call tech
> | >> | > support so they don't just fob you off with "reinstall Windows".
> One
> | >> | > other thing - check whether your drives are using PIO Mode
> instead
> of
> | >> | > one of the DMA Modes. Here's a link explaining that:
> | >> | >
> | >> | > http://www.michna.com/kb/WxDMA.htm
> | >> | >
> | >> | > 1) Open the computer and run it open, cleaning out all dust
> bunnies
> | >> and
> | >> | > observing all fans (overheating will cause system freezing).
> | >> Obviously
> | >> | > you can't do this with a laptop, but you can hear if the fan is
> | >> running
> | >> | > and feel if the laptop is getting too hot.
> | >> | >
> | >> | > 2) Test the RAM - I like Memtest86+ from www.memtest.org.
> Obviously,
> | >> you
> | >> | > have to get the program from a working machine. You will either
> | >> | > download the precompiled Windows binary to make a bootable floppy
> or
> | >> | > the .iso to make a bootable cd. If you want to use the latter,
> you'll
> | >> | > need to have third-party burning software on the machine where
> you
> | >> | > download the file - XP's built-in burning capability won't do the
> | >> job.
> | >> | > In either case, boot with the media you made. The test will run
> | >> | > immediately. Let the test run for an hour or two - unless errors
> are
> | >> | > seen immediately. If you get any errors, replace the RAM.
> | >> | >
> | >> | > 3) Test the hard drive with a diagnostic utility from the mftr.
> | >> Download
> | >> | > the file and make a bootable floppy or cd with it. Boot with the
> | >> media
> | >> | > and do a thorough test. If the drive has physical errors, replace
> it.
> | >> | >
> | >> | > 4) The power supply may be going bad or be inadequate for the
> devices
> | >> | > you have in the system. The adequacy issue doesn't really apply
> to
> a
> | >> | > laptop, although of course the power supply can be faulty.
> | >> | >
> | >> | > 5) Test the motherboard with something like TuffTest from
> | >> | > www.tufftest.com. Sometimes this is useful, and sometimes it
> isn't.
> | >> | >
> | >> | > Testing hardware failures often involves swapping out suspected
> parts
> | >> | > with known-good parts. If you can't do the testing yourself
> and/or
> | >> are
> | >> | > uncomfortable opening your computer, take the machine to a
> | >> professional
> | >> | > computer repair shop (not your local equivalent of BigStoreUSA).
> | >> | >
> | >> | > Malke
> | >> | > --
> | >> | > Elephant Boy Computers
> | >> | > www.elephantboycomputers.com
> | >> | > "Don't Panic!"
> | >> | > MS-MVP Windows - Shell/User
> | >> |
> | >> |
> | >> |
> | >>
> | >
> | >
> |
> |
> |
>


.

Quantcast