Re: Windows Explorer keeps crashing on video files

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hmm new symptom just came up, I'm now getting the same error after
having the screen saver come up, I haven't changed the screen saver at
all for the past few weeks.


Scott269 wrote:
> Running XP Home Edition with SP2. Got some issues with Explorer
> crashing in certain situations when I try and look at video files.
> Here's the error:
>
>
> Windows Explorer has encountered a problem and needs to close. We are
> sorry for the inconvenience.
>
> I click to see the error report and get Error signature AppName:
> explorer.exe AppVer : 6.0.2900.2180 ModName: unknown ModVer: 0.0.0.0
> Offset 00000000
>
>
> I get this error when:
> Just viewing any directory with a *.wmv file (as soon as I enter the
> directory)
> left or right clicking on a *.mpg file (but not until I click on it)
>
> But I have no problems when visiting directories with *.avi or any
> other media format as far as I know. I can still open the *.wmv or
> *.mpg file as long as I don't close the error window. As soon as I
> click "send" or "don't send" on the error window, it kicks me back out
> of Explorer.
>
> I've tried virus scanning, AdAware, and Windows Media Player and
> Windows Updates.
>
> Any ideas what could be causing this? Some type of spyware/virus?
> Corrupt registry or dll file?

.

Relevant Pages