Re: strange problem

Similar to my personal experience they.

I had installed a trial version of an early NIS or something similar, at
least I had tried to, but it failed. It said "Rolling back" or similar, but
when I rebooted it was trying to execute something Symantec....

So I figured uninstall it and start over.

No way, it said "Cannot uninstall, the product is not installed"

So I tried install

Guess what - "Cannot install, the product is already installed".

Numerous reboots and folder removals and registry entries later I finally
got to where it said it would install.

But it failed again and said "Rolling back", but of course it didn't.

SO I wrote Symantec an email explaining that this was not a good selling
point for a trial version and asking if there was anything I could do to
help diagnose the problem as it was really confusing for less experienced
users.

The reply I got was "We're sorry you don't like our product".

In other words tough...

To be honest had it been over the phone I would have told them where they
could shove it - I'd gone to quite some trouble providing factual data about
the situation.

So I guess if you like nice yellow cardboard boxes their product has some
value :)

Charlie

"Tom Brown" <Burner2NOSPAM@xxxxxxxxxxxxx> wrote in message
news:OT7U1Vp9FHA.632@xxxxxxxxxxxxxxxxxxxxxxx
>I know. I was sort of teasing.
>
> I have had various Norton (Symantec) versions and products (NAV, System
> Works, etc) over the years and eventually they ran me off. Not because
> the
> products didn't work well ... they always did. The reason I eventually
> gave
> up on them was because of the INSANITY that prevails when you try to renew
> or upgrade a product online.
>
> When it came time to renew my wife's NAV, she opted to upgrade the version
> as well. This began a nightmare of about 3 weeks of insanity where I
> talked
> to every tech support person in Washington and India for Microsoft and
> more
> Indians for Symantec. They were all very knowledgable and tried mightly
> to
> help but eventually we ALL just gave up because it WOULD NOT install
> properly. It was really insane. We were modifying the Registry,
> downloading massive emails about how to solve the problem and finally I
> gave
> up. I think it had something to do with an incompatibility between the MS
> Installer and Norton on my particular computer. I lost track of the hours
> I
> spent and eventually decided to cut and run. I had another life besides
> trying to get a computer program to function as advertised.
>
> That reminds me ..... we paid the fee at the beginning of the upgrade
> process (I believe it was about $59) but we have not been able to use the
> product since. I might start another battle to try to recover my money.
>
> This past weekend, my 77-year old mother-in-law called and told me that
> she
> was having trouble renewing her NAV databases online (dialup). So, I went
> over there and sure enough, there was some sort of technical problem and
> after spending an hour online with Symantec TS, the gal eventually advised
> me to go to a store and buy a new CD. At that point, I uninstalled the
> program and installed AVG Free and we are all now living happily ever
> after.
>
> Computers should not be this difficult ... especially for 70 and 80 year
> olds trying to break into the computer age.
>
> Tom
>
>
>
> "Charlie Tame" <charlie@xxxxxxxxx> wrote in message
> news:unMkS$i9FHA.1020@xxxxxxxxxxxxxxxxxxxxxxx
>> In my case many of the PCs I see have problems directly attributable to
>> Norton's various versions...
>>
>> Charlie
>>
>>
>> "Tom Brown" <Burner2NOSPAM@xxxxxxxxxxxxx> wrote in message
>> news:eJXHS5i9FHA.1844@xxxxxxxxxxxxxxxxxxxxxxx
>>>I am curious why you hate Norton Internet Secutiry if it is now "working
>>> like a charm." Do you also hate Win XP? Don't answer that! But, I am
>>> sure it has burped a few times on you. I understand the urge but if
>>> it's
>>> working, maybe you should try not to hold a grudge. <G>
>>>
>>> Tom
>>>
>>> "Charlie Tame" <charlie@xxxxxxxxx> wrote in message
>>> news:%23lKwDvi9FHA.2816@xxxxxxxxxxxxxxxxxxxxxxx
>>>> We all started as "Beginners", most of us now hate Norton
>>>> "Professionally"
>>>> :)
>>>>
>>>> Charlie
>>>>
>>>> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
>>>> news:XqKdnW0tFq5HQxDeRVn-jg@xxxxxxxxxxxxxx
>>>>> We solved the problem and I thought to post the solution so someone
>>>>> else
>>>>> can benefit. The Norton Internet Security ended up being the culprit.
>>>>> Uninstalled in safe mode and reinstalled it and works like a charm.
>>>>> I am beginning to hate NIS
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
>>>>> news:leidnV47EorozxfeRVn-hw@xxxxxxxxxxxxxx
>>>>>> Just a follow up ... when she tries to connect via Firefox she gets
>>>>>> the
>>>>>> following message "This connection was refused" The settings under
>>>>>> connection are for direct connection. No proxies or anything else.
>>>>>> No problems with IE connecting to Google etc.
>>>>>>
>>>>>>
>>>>>>
>>>>>> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
>>>>>> news:yeidnUw2AIs32BfenZ2dnUVZ_tWdnZ2d@xxxxxxxxxxxxxx
>>>>>>> Thanks will give all these suggestions a try. I know that the only
>>>>>>> firewall
>>>>>>> in use is the Windows default but will check regarding the Norton
>>>>>>> suggestion.
>>>>>>> Puzzling indeed!
>>>>>>> Appreciate the help.
>>>>>>>
>>>>>>>
>>>>>>> "jonah" <jonah@xxxxxxxxxxx> wrote in message
>>>>>>> news:0jdko192tmhohomr7ujvmvgqlsh4merdno@xxxxxxxxxx
>>>>>>>> On Sun, 27 Nov 2005 13:28:37 -0800, "SSI" <ssi12nospam@xxxxxxxxx>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>>I helping a friend with her computer that all of a sudden has
>>>>>>>>>started
>>>>>>>>>a
>>>>>>>>>strange behavior. Internet is working fine however when she tries
>>>>>>>>>to
>>>>>>>>>get
>>>>>>>>>her
>>>>>>>>>email she gets a message that she is not allowed to access the
>>>>>>>>>server.
>>>>>>>>>The
>>>>>>>>>same appears attempting to retrieve emails via Outlook Express.
>>>>>>>>>Neither Comcast nor Dell tech support were able to find a solution
>>>>>>>>>and
>>>>>>>>>Dell
>>>>>>>>>recommended a format/install which I would hate to attempt on
>>>>>>>>>someone
>>>>>>>>>else's
>>>>>>>>>machine.
>>>>>>>>>
>>>>>>>>>Here is her set up and what we have tried:
>>>>>>>>>XP Home and we have scanned for viruses and spyware, created
>>>>>>>>>another
>>>>>>>>>profile, deleted temp files, reset the internet explorer, defrag,
>>>>>>>>>scandisk
>>>>>>>>>with no solution. We even downloaded another browser (Firefox) but
>>>>>>>>>trying
>>>>>>>>>to
>>>>>>>>>browse the internet with the new browser we get the message that
>>>>>>>>>"could
>>>>>>>>>not
>>>>>>>>>find an active connection!" yet IE is working fine except to sites
>>>>>>>>>where
>>>>>>>>>she
>>>>>>>>>needs to log on to get her email (both her work email and personal.
>>>>>>>>>The
>>>>>>>>>servers are working fine (we tested via another machine)
>>>>>>>>>Any thoughts and help will be appreciated.
>>>>>>>>>Thanks
>>>>>>>>>
>>>>>>>>>
>>>>>>>> Assuming you are using SP2 turn off the built in XP firewall then
>>>>>>>> see
>>>>>>>> if you can get to e mail, use your new browser, whatever. If any
>>>>>>>> other
>>>>>>>> software firewall is installed disable it and then check everything
>>>>>>>> connects up OK. Once you have eliminated the firewall from your
>>>>>>>> investigations then start dis-abling pop up blockers etc until you
>>>>>>>> find the problem. Also check your default internet settings are
>>>>>>>> correct in Internet Options > Connections.
>>>>>>>>
>>>>>>>> 90% of the time this sort of thing is firewall related.
>>>>>>>>
>>>>>>>> Jonah
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>>
>>>
>>
>>
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