Re: Can't open chm files: "Cannot open the file: mk:@MSITStore:...
- From: "Wesley Vogel" <123WVogel955@xxxxxxxxxxx>
- Date: Thu, 1 Dec 2005 13:58:45 -0700
..chm files are HTML Help Compiled Help Files.
itss.dll is one of the files required to View HTML Help.
itss.dll = Microsoft® InfoTech Storage System Library
hh.exe is Microsoft® HTML Help Executable
INFO: Files Required to View HTML Help
http://support.microsoft.com/default.aspx?scid=kb;en-us;191223
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In news:6F799413-810D-4D89-A387-B569ED1A9AB6@xxxxxxxxxxxxx,
Maps <Maps@xxxxxxxxxxxxxxxxxxxxxxxxx> hunted and pecked:
> Ramesh,
>
> regsvr32 itss has also solved a problem for me. Thanks very much.
> I was unable to access .chm help files in ESRI ArcGIS software and also
> couldn't access the winxp Help & Support center or any of my Office 2000
> help files.
>
> I'm curious though as to just what itss is and how it resolves the issue?
>
> Just for clarity, my machine is intel, winxp sp2 on a steady diet of
> automatic updates.
>
> Thanks again,
> Paul
>
> "Ramesh, MS-MVP" wrote:
>
>> Thanks for the feedback Edward. Glad that procedure helped.
>>
>> --
>> Ramesh, Microsoft MVP
>> Windows XP Shell/User
>>
>> Windows XP Troubleshooting
>> http://www.winhelponline.com
>>
>>
>> "edvro" <edvro.1wvy5w@xxxxxxxxxxxx> wrote in message
>> news:edvro.1wvy5w@xxxxxxxxxxxxxxx
>>>
>>> Ramesh, MS-MVP Wrote:
>>>> Are you opening the .CHM files via a network share? If so, a recent
>>>> security
>>>> update blocks this.
>>>>
>>>> If opening locally, try this command: regsvr32 itss
>>>>
>>>> --
>>>> Ramesh, Windows XP MVP
>>>> http://windowsxp.mvps.org
>>>>
>>>>
>>>> "I. R. F." someone@somewhere wrote in message
>>>> news:uoQEMaKmFHA.2656@xxxxxxxxxxxxxxxxxxxxxxxx
>>>> Tonight I tried opening a chm file and it failed, with that error
>>>> message.
>>>> This happens for any chm file I have tried. I don't know when this
>>>> broke,
>>>> I know I used to be able to open chm files with no trouble but I
>>>> can't
>>>> pinpoint the last time it worked.
>>>>
>>>> I've searched around and found some references to this, but no
>>>> solution --
>>>> the only relevant MSKB is for Win98. I tried regsvr32 hhctrl.ocx,
>>>> deleting
>>>> the hh.dat files, clearing IE's file cache; nothing has helped. I
>>>> haven't
>>>> made any significant recent changed to the system that I can think
>>>> of.
>>>>
>>>> Any suggestions are appreciated -- this is will be a problem if I
>>>> don't
>>>> resolve it, and I can't think of what else to try.
>>>>
>>>> I'm running XP Pro/SP2, fully patched through Windows Update.
>>>>
>>>> Thanks in advance for any suggestions.
>>>> -
>>>
>>> Dear,
>>> I had same problem. Nothing helped until you gave the simple command
>>> line: regsvr32 itss
>>> Thanks very much.
>>> Best regards,
>>> Edward
>>>
>>>
>>> --
>>> edvro
.
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