Re: strange problem
- From: "Tom Brown" <Burner2NOSPAM@xxxxxxxxxxxxx>
- Date: Thu, 1 Dec 2005 09:25:27 -0700
I know. I was sort of teasing.
I have had various Norton (Symantec) versions and products (NAV, System
Works, etc) over the years and eventually they ran me off. Not because the
products didn't work well ... they always did. The reason I eventually gave
up on them was because of the INSANITY that prevails when you try to renew
or upgrade a product online.
When it came time to renew my wife's NAV, she opted to upgrade the version
as well. This began a nightmare of about 3 weeks of insanity where I talked
to every tech support person in Washington and India for Microsoft and more
Indians for Symantec. They were all very knowledgable and tried mightly to
help but eventually we ALL just gave up because it WOULD NOT install
properly. It was really insane. We were modifying the Registry,
downloading massive emails about how to solve the problem and finally I gave
up. I think it had something to do with an incompatibility between the MS
Installer and Norton on my particular computer. I lost track of the hours I
spent and eventually decided to cut and run. I had another life besides
trying to get a computer program to function as advertised.
That reminds me ..... we paid the fee at the beginning of the upgrade
process (I believe it was about $59) but we have not been able to use the
product since. I might start another battle to try to recover my money.
This past weekend, my 77-year old mother-in-law called and told me that she
was having trouble renewing her NAV databases online (dialup). So, I went
over there and sure enough, there was some sort of technical problem and
after spending an hour online with Symantec TS, the gal eventually advised
me to go to a store and buy a new CD. At that point, I uninstalled the
program and installed AVG Free and we are all now living happily ever after.
Computers should not be this difficult ... especially for 70 and 80 year
olds trying to break into the computer age.
Tom
"Charlie Tame" <charlie@xxxxxxxxx> wrote in message
news:unMkS$i9FHA.1020@xxxxxxxxxxxxxxxxxxxxxxx
> In my case many of the PCs I see have problems directly attributable to
> Norton's various versions...
>
> Charlie
>
>
> "Tom Brown" <Burner2NOSPAM@xxxxxxxxxxxxx> wrote in message
> news:eJXHS5i9FHA.1844@xxxxxxxxxxxxxxxxxxxxxxx
>>I am curious why you hate Norton Internet Secutiry if it is now "working
>> like a charm." Do you also hate Win XP? Don't answer that! But, I am
>> sure it has burped a few times on you. I understand the urge but if it's
>> working, maybe you should try not to hold a grudge. <G>
>>
>> Tom
>>
>> "Charlie Tame" <charlie@xxxxxxxxx> wrote in message
>> news:%23lKwDvi9FHA.2816@xxxxxxxxxxxxxxxxxxxxxxx
>>> We all started as "Beginners", most of us now hate Norton
>>> "Professionally"
>>> :)
>>>
>>> Charlie
>>>
>>> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
>>> news:XqKdnW0tFq5HQxDeRVn-jg@xxxxxxxxxxxxxx
>>>> We solved the problem and I thought to post the solution so someone
>>>> else
>>>> can benefit. The Norton Internet Security ended up being the culprit.
>>>> Uninstalled in safe mode and reinstalled it and works like a charm.
>>>> I am beginning to hate NIS
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
>>>> news:leidnV47EorozxfeRVn-hw@xxxxxxxxxxxxxx
>>>>> Just a follow up ... when she tries to connect via Firefox she gets
>>>>> the
>>>>> following message "This connection was refused" The settings under
>>>>> connection are for direct connection. No proxies or anything else.
>>>>> No problems with IE connecting to Google etc.
>>>>>
>>>>>
>>>>>
>>>>> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
>>>>> news:yeidnUw2AIs32BfenZ2dnUVZ_tWdnZ2d@xxxxxxxxxxxxxx
>>>>>> Thanks will give all these suggestions a try. I know that the only
>>>>>> firewall
>>>>>> in use is the Windows default but will check regarding the Norton
>>>>>> suggestion.
>>>>>> Puzzling indeed!
>>>>>> Appreciate the help.
>>>>>>
>>>>>>
>>>>>> "jonah" <jonah@xxxxxxxxxxx> wrote in message
>>>>>> news:0jdko192tmhohomr7ujvmvgqlsh4merdno@xxxxxxxxxx
>>>>>>> On Sun, 27 Nov 2005 13:28:37 -0800, "SSI" <ssi12nospam@xxxxxxxxx>
>>>>>>> wrote:
>>>>>>>
>>>>>>>>I helping a friend with her computer that all of a sudden has
>>>>>>>>started
>>>>>>>>a
>>>>>>>>strange behavior. Internet is working fine however when she tries to
>>>>>>>>get
>>>>>>>>her
>>>>>>>>email she gets a message that she is not allowed to access the
>>>>>>>>server.
>>>>>>>>The
>>>>>>>>same appears attempting to retrieve emails via Outlook Express.
>>>>>>>>Neither Comcast nor Dell tech support were able to find a solution
>>>>>>>>and
>>>>>>>>Dell
>>>>>>>>recommended a format/install which I would hate to attempt on
>>>>>>>>someone
>>>>>>>>else's
>>>>>>>>machine.
>>>>>>>>
>>>>>>>>Here is her set up and what we have tried:
>>>>>>>>XP Home and we have scanned for viruses and spyware, created another
>>>>>>>>profile, deleted temp files, reset the internet explorer, defrag,
>>>>>>>>scandisk
>>>>>>>>with no solution. We even downloaded another browser (Firefox) but
>>>>>>>>trying
>>>>>>>>to
>>>>>>>>browse the internet with the new browser we get the message that
>>>>>>>>"could
>>>>>>>>not
>>>>>>>>find an active connection!" yet IE is working fine except to sites
>>>>>>>>where
>>>>>>>>she
>>>>>>>>needs to log on to get her email (both her work email and personal.
>>>>>>>>The
>>>>>>>>servers are working fine (we tested via another machine)
>>>>>>>>Any thoughts and help will be appreciated.
>>>>>>>>Thanks
>>>>>>>>
>>>>>>>>
>>>>>>> Assuming you are using SP2 turn off the built in XP firewall then
>>>>>>> see
>>>>>>> if you can get to e mail, use your new browser, whatever. If any
>>>>>>> other
>>>>>>> software firewall is installed disable it and then check everything
>>>>>>> connects up OK. Once you have eliminated the firewall from your
>>>>>>> investigations then start dis-abling pop up blockers etc until you
>>>>>>> find the problem. Also check your default internet settings are
>>>>>>> correct in Internet Options > Connections.
>>>>>>>
>>>>>>> 90% of the time this sort of thing is firewall related.
>>>>>>>
>>>>>>> Jonah
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>>
>>
>
>
.
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