Re: strange problem

We all started as "Beginners", most of us now hate Norton "Professionally"
:)

Charlie

"SSI" <ssi12nospam@xxxxxxxxx> wrote in message
news:XqKdnW0tFq5HQxDeRVn-jg@xxxxxxxxxxxxxx
> We solved the problem and I thought to post the solution so someone else
> can benefit. The Norton Internet Security ended up being the culprit.
> Uninstalled in safe mode and reinstalled it and works like a charm.
> I am beginning to hate NIS
>
>
>
>
>
> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
> news:leidnV47EorozxfeRVn-hw@xxxxxxxxxxxxxx
>> Just a follow up ... when she tries to connect via Firefox she gets the
>> following message "This connection was refused" The settings under
>> connection are for direct connection. No proxies or anything else.
>> No problems with IE connecting to Google etc.
>>
>>
>>
>> "SSI" <ssi12nospam@xxxxxxxxx> wrote in message
>> news:yeidnUw2AIs32BfenZ2dnUVZ_tWdnZ2d@xxxxxxxxxxxxxx
>>> Thanks will give all these suggestions a try. I know that the only
>>> firewall
>>> in use is the Windows default but will check regarding the Norton
>>> suggestion.
>>> Puzzling indeed!
>>> Appreciate the help.
>>>
>>>
>>> "jonah" <jonah@xxxxxxxxxxx> wrote in message
>>> news:0jdko192tmhohomr7ujvmvgqlsh4merdno@xxxxxxxxxx
>>>> On Sun, 27 Nov 2005 13:28:37 -0800, "SSI" <ssi12nospam@xxxxxxxxx>
>>>> wrote:
>>>>
>>>>>I helping a friend with her computer that all of a sudden has started a
>>>>>strange behavior. Internet is working fine however when she tries to
>>>>>get
>>>>>her
>>>>>email she gets a message that she is not allowed to access the server.
>>>>>The
>>>>>same appears attempting to retrieve emails via Outlook Express.
>>>>>Neither Comcast nor Dell tech support were able to find a solution and
>>>>>Dell
>>>>>recommended a format/install which I would hate to attempt on someone
>>>>>else's
>>>>>machine.
>>>>>
>>>>>Here is her set up and what we have tried:
>>>>>XP Home and we have scanned for viruses and spyware, created another
>>>>>profile, deleted temp files, reset the internet explorer, defrag,
>>>>>scandisk
>>>>>with no solution. We even downloaded another browser (Firefox) but
>>>>>trying
>>>>>to
>>>>>browse the internet with the new browser we get the message that "could
>>>>>not
>>>>>find an active connection!" yet IE is working fine except to sites
>>>>>where
>>>>>she
>>>>>needs to log on to get her email (both her work email and personal. The
>>>>>servers are working fine (we tested via another machine)
>>>>>Any thoughts and help will be appreciated.
>>>>>Thanks
>>>>>
>>>>>
>>>> Assuming you are using SP2 turn off the built in XP firewall then see
>>>> if you can get to e mail, use your new browser, whatever. If any other
>>>> software firewall is installed disable it and then check everything
>>>> connects up OK. Once you have eliminated the firewall from your
>>>> investigations then start dis-abling pop up blockers etc until you
>>>> find the problem. Also check your default internet settings are
>>>> correct in Internet Options > Connections.
>>>>
>>>> 90% of the time this sort of thing is firewall related.
>>>>
>>>> Jonah
>>>
>>>
>>>
>>>
>>
>>
>
>


.

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