Re: OEM Licensing
- From: "Uncle Joe" <UncleJoe@xxxxxxxxxxxxxxx>
- Date: Fri, 25 Nov 2005 02:56:33 -0500
It seems to me that because you installed a non-eMachines
motherboard--thereby invalidating the customer's OEM
license--that the least your firm could do is give the
customer a generic OEM license. He/she shouldn't be
held liable for your mistake in not taking the non-eMachines
motherboard/license issue into consideration when you sold
it to the customer. This would be the right thing to do.
"Gabriel Mehedinti" <GabrielMehedinti@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:58577C23-5FBD-468F-842F-511334D85BCB@xxxxxxxxxxxxxxxx
>I recently had a case like that. The customer brought in a eMachine to be
> fixed. Troubleshooted the machine and found that the motherboard is bad,
> Replaced the motherboard and when I started the computer, it said that I have
> to activate the XP. Called the activation line and I could not activate it
> because of an invalid instalation id. Talked to microsoft tech support and
> they tell me that I hava a valid product key, but I need to talk to eMachine
> manufacturer in order to solve my activation problem.
> Talked to the customer first. Customer does not undestand the problem we are
> having. Customer said it paid for the license, and microsoft said that it is
> a valid product key. But the eMachine refuses to solve the problem.
> In my opinion it is Microsoft fault, because Microsoft allowed and sold
> licenses for OEM. The old motherbord is dead, dead. iti will never be used.
> customer paid money for the license, and microsoft is responsable for that,
> If microsoft does not rezolve the issues, than microsoft is not a honest
> company. Ultimately XP is a microsoft product.
> --
> Gabriel Mehedinti
> Service Technician
>
>
> "Paul Mckenna" wrote:
>
>> Hi,
>>
>> This is taken from the MS Website on OEM licensing.
>>
>> Q. Can a PC with OEM Windows XP have its motherboard upgraded and keep the
>> same license? What if it was replaced because it was defective?
>> A. Generally, you may upgrade or replace all of the hardware components on
>> your customer's computer and the end user may maintain the license for the
>> original Microsoft® OEM operating system software, with the exception of an
>> upgrade or replacement of the motherboard. An upgrade of the motherboard is
>> considered to result in a "new personal computer" to which Microsoft® OEM
>> operating system software cannot be transferred from another computer. If
>> the motherboard is upgraded or replaced, then a new computer has been
>> created and the license of new operating system software is required. If the
>> motherboard fails and is replaced under warranty, you do NOT need to acquire
>> a new operating system license for the PC.
>>
>> The reason for this licensing rule primarily relates to the end-user license
>> agreement (EULA) and the support of the software covered by that EULA. The
>> EULA is a set of usage rights granted to the end-user by the PC manufacturer
>> and relates only to rights for that software as installed on for that
>> particular PC. The System Builder is required to support that license the
>> software on that individual PC. Understanding that end users, over time,
>> upgrade their PC with different components, Microsoft needed to have one
>> base component "left standing" that would still define that original PC.
>> Since the motherboard contains the CPU and is the "heart and soul" of the
>> PC, when the motherboard is replaced (for reasons other than defect) a new
>> PC is essentially created. The original System Builder, therefore, can not
>> be expected to support this new PC that they in effect, did not manufacture.
>>
>>
>> I think it's clearly defined. Maybe that's just me though :)
>>
>> Regards
>> Paul Mckenna
>> "Alias" <alsoknownas@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:2toacaF21ro6uU1@xxxxxxxxxxxxxxxx
>> > That's not a "new machine". That's a motherboard upgrade or replacement
>> > for a motherboard that may have gone south.
>> >
>> > MS doesn't clearly define itself in this area.
>> >
>> > Alias
>> >
>> > "Paul Mckenna" <Paul@xxxxxxxxxxxxxxxxxxxx> wrote
>> >
>> >> Hi,
>> >>
>> >> As far as i understand the OEM license agreement. It is licensed for the
>> >> machine itself, if the machine has it's motherboard replaced, this then
>> >> constitues what MS consider a new machine and you are required to
>> >> purchase another license, Unless this is done as a warranty replacement.
>> >> Their reasoning is that you cannot expect the original supplier of the
>> >> license to still give support for what is essientially a new machine.
>> >> (Not too sure what happens if the same supplier does the upgrade)
>> >>
>> >> Hope this helps
>> >>
>> >> Regards
>> >> Paul Mckenna
>> >>
>> >> "Jim H" <Jim H@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:1F7DD82F-C63A-4DEC-B751-39E49B3CFFCE@xxxxxxxxxxxxxxxx
>> >>>I own a legitimate OEM WinXP copy from Emachines. If or when I should say
>> >>>I
>> >>> upgrade to a new machine - will the oem license transfer?
>> >>
>> >>
>> >
>> >
>>
>>
>>
.
- References:
- Re: OEM Licensing
- From: Gabriel Mehedinti
- Re: OEM Licensing
- Prev by Date: Re: didnt know where to put this msg but thought it was interesting:
- Next by Date: Re: looking for proper place to ask
- Previous by thread: Re: OEM Licensing
- Next by thread: How to set up ?
- Index(es):
Relevant Pages
|
