Re: Remote assistance

Hi Mick.

How are you setting up the RA session? Try the option to email or create a
file to send. When you receive the file, open it in notepad and change the
IP address, save it and then run the RA session with it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Mick" <solutions@xxxxxxxxxxxxxxxxxxx> wrote in message
news:dlqdo6$ese$1@xxxxxxxxxxxxxxxxxx
> Thanks Rick
>
> Luck is something I'm a bit short on at this time, I'm sorry, but can you
> give me a little more help with how/where I edit the file you mentioned
> please?
>
> Kind regards
> Mick
>
>
> "Rick "Nutcase" Rogers" <rick@xxxxxxxx> wrote in message
> news:uBF7zyc7FHA.3880@xxxxxxxxxxxxxxxxxxxxxxx
>> Right, it can't find it as the requests are being redirected. Edit the RA
>> request file to point to the local IP of the machine behind the LAN
>> rather than the one used by the outside world. Your router is probably
>> configured to forward all requests on 3389 to your machine, not your
>> friends.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "Mick" <solutions@xxxxxxxxxxxxxxxxxxx> wrote in message
>> news:dlpkj4$5n1$1@xxxxxxxxxxxxxxxxxx
>>> Rick
>>> Thanks for your reply, to explain, I have a small LAN at home which
>>> consists of 4 PCs and one of which I want to use for Remote Assistance.
>>> At the moment I have set up a friends PC and connected it to my LAN so I
>>> can test it before he takes it home. My LAN does use a router. If I
>>> request Remote Assistance on my friends PC I get the message below on
>>> the PC I want to use for Remote Assistance. However, If I request
>>> Remote Assistance from the Remote Assistance PC to my friends PC all
>>> works as expected.
>>>
>>> Kind Regards
>>> Mick
>>>
>>>
>>> "Rick "Nutcase" Rogers" <rick@xxxxxxxx> wrote in message
>>> news:O35j08W7FHA.3416@xxxxxxxxxxxxxxxxxxxxxxx
>>>> Hi Mick,
>>>>
>>>> Is PC 1 behind a router? If so, you will need to enable port forwarding
>>>> on the router for port 3389 to the internal IP of PC 1.
>>>>
>>>> --
>>>> Best of Luck,
>>>>
>>>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>>>> http://mvp.support.microsoft.com/
>>>> Associate Expert - WindowsXP Expert Zone
>>>> www.microsoft.com/windowsxp/expertzone
>>>> Windows help - www.rickrogers.org
>>>>
>>>> "Mick" <solutions@xxxxxxxxxxxxxxxxxxx> wrote in message
>>>> news:dlob63$vg9$1@xxxxxxxxxxxxxxxxxx
>>>>> Can anyone help me with the following message:
>>>>>
>>>>> "Remote Assistance connection could not be established because the
>>>>> remote host name could not be resolved. Please try again."
>>>>>
>>>>> I can connect from PC 1 to PC 2, but when I try to connect from PC 2
>>>>> to PC 1 I get this message.
>>>>>
>>>>> I can email OK between both PCs
>>>>>
>>>>> Any help would be most appreciated
>>>>> Mick
>>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>


.

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