Re: Remote assistance

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Right, it can't find it as the requests are being redirected. Edit the RA
request file to point to the local IP of the machine behind the LAN rather
than the one used by the outside world. Your router is probably configured
to forward all requests on 3389 to your machine, not your friends.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"Mick" <solutions@xxxxxxxxxxxxxxxxxxx> wrote in message
news:dlpkj4$5n1$1@xxxxxxxxxxxxxxxxxx
> Rick
> Thanks for your reply, to explain, I have a small LAN at home which
> consists of 4 PCs and one of which I want to use for Remote Assistance.
> At the moment I have set up a friends PC and connected it to my LAN so I
> can test it before he takes it home. My LAN does use a router. If I
> request Remote Assistance on my friends PC I get the message below on the
> PC I want to use for Remote Assistance. However, If I request Remote
> Assistance from the Remote Assistance PC to my friends PC all works as
> expected.
>
> Kind Regards
> Mick
>
>
> "Rick "Nutcase" Rogers" <rick@xxxxxxxx> wrote in message
> news:O35j08W7FHA.3416@xxxxxxxxxxxxxxxxxxxxxxx
>> Hi Mick,
>>
>> Is PC 1 behind a router? If so, you will need to enable port forwarding
>> on the router for port 3389 to the internal IP of PC 1.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "Mick" <solutions@xxxxxxxxxxxxxxxxxxx> wrote in message
>> news:dlob63$vg9$1@xxxxxxxxxxxxxxxxxx
>>> Can anyone help me with the following message:
>>>
>>> "Remote Assistance connection could not be established because the
>>> remote host name could not be resolved. Please try again."
>>>
>>> I can connect from PC 1 to PC 2, but when I try to connect from PC 2 to
>>> PC 1 I get this message.
>>>
>>> I can email OK between both PCs
>>>
>>> Any help would be most appreciated
>>> Mick
>>>
>>
>>
>
>


.

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