Re: cannot add/remove (not just the item listing)

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Keith E S wrote:

Tanks for responding. I'm really stumped.

The Tech Support for this product is very limited, and I expect limited to whatever the owner can code in C+.

Yes, I think the program *should be* gone, but I cannot reinstall. So I restored the working version from a backup. It runs. It shows up in the Add?Remove list in Control Panel, but clicking Change/Remove does nothing. If I delete every scrap of it I can find, including in the registry and then reboot (even in Safe Mode), the install wizard starts but then disappears. No message.

I actually suspect that this is a Windows XP problem, not related specifically to the app in question. MS can't help, because -- as I discovered today -- I have an OEM version of Win XP Pro.

"Rock" wrote:


Keith E S wrote:


I cannot remove a program using the "Add/Remove". It is a simple piece of educational software. The list of installed programs is correct, but clicking "Change/Remove" does nothing. There is no unintall utility with the program itself.

I also tried reinstalling. The install Shield started, but did not complete. No message.

I also removed the program and its registry entries (after a reg backup), but could not reinstall the program.

So is the program removed? That's what your last sentence implies. Contact their tech support for removal and installation help.

--
Rock
MS MVP  Windows - Shell/User



Sorry I can't help you out any further on this, Keith.  Good luck.

--
Rock
MS MVP  Windows - Shell/User

.

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