RE: Error Installing XP Sp 2
- From: v-jasont@xxxxxxxxxxxxxxxxxxxx (Jason Tan (MSFT))
- Date: Thu, 20 Oct 2005 06:34:23 GMT
Hi Jeff,
Thanks for your reply!
I am sorry to hear that you have to reload the system presently. As to your
new question, based on my experience, I think you are right. Just as you
indicated, it is impossible to use the retail media with an OEM key. The
rule also applies not only to Windows 98 but also to Windows XP. In
addition, since this is a licensing issue. If you still have any other
licensing related issue, please call 1-800-426-9400, Monday through Friday,
6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft
licensing specialist, and you can get more detailed information from there.
Worldwide customers can use the Guide to Worldwide Microsoft Licensing
Sites to find contact information in their locations:
http://www.microsoft.com/licensing/index/worldwide.asp
Have a nice day!
Thanks & Regards,
Jason Tan
Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
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--------------------
| Thread-Topic: Error Installing XP Sp 2
| thread-index: AcXU7gS6Q5F2556TTaWzkEYrIb6DOQ==
| X-WBNR-Posting-Host: 24.171.56.173
| From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
| References: <69F0AA32-8B3E-48B0-B9B4-30FE203BE2D7@xxxxxxxxxxxxx>
<2MZkK940FHA.3328@xxxxxxxxxxxxxxxxxxxxx>
| Subject: RE: Error Installing XP Sp 2
| Date: Wed, 19 Oct 2005 13:45:19 -0700
| Lines: 167
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|
| Well, I was able to get SP2 installed, or at least partly. Unfortunately,
| after that, the system booted to a stop error. I found the cause of the
stop
| error in PSS ID Number: 885523.
|
| Again unfortunately, I wasn't able to resolve the issue using the methods
| described in the KB article because the system wouldn't boot and I could
not
| boot into the repair console. The machine is a Sony Vaio, that came with
XP
| Home pre-installed, but came with a recovery CD instead of original media
for
| the Op. Sys. So I could not boot to the recovery console to try to
resolve
| the issue. I only have copies of Pro, so I could not boot to the recovery
| console with them.
|
| I decided top copy any data off by moving the drive to another machine,
the
| use the restore cd to restore the system partition. More bad news. The
| restore ended abruptly with an irrecoverable error, but not before
trashing
| the FAT.
|
| The error after looking on Sony's web page indicated a hard drive error.
| Since I had been moving the drive back and forth to another machine to
copy
| data, I formatted it and ran a chkdsk on it while it was in the other
| machine. It said the drive was error free. And, it seems fine.
|
| Now my problem is that I have an empty system partition on a clients
machine
| and no software to re-install the operating system.
|
| My new question is, since it has a licensed version of XP Home, and I
have
| the serial number for activation, can I just pick up an XP Home upgrade
from
| the store and use the media to re-load. I can always use it to upgrade my
| kids 98 machine so it won't be a complete waste of money. I would just
like
| to make sure that since the original was an OEM version that I can use
the
| same product key on a retail version.
|
| I remember that with 98, OEM versions had OEM embeded in the product key,
so
| you couldn't use media from a retail build with an OEM key and vice versa.
|
| Let me know if that makes sense, and if you know about the product keys.
|
| Thanks,
|
| Jeff
|
|
|
| --
| JE
|
|
| "Jason Tan (MSFT)" wrote:
|
| > Hello JE,
| >
| > Thanks for posting!
| >
| > I understand that when installing SP2 on Windows XP Home, it gets the
| > drvmain.sdb in use error. If I have misunderstood your concerns, please
| > feel free to let me know.
| >
| > Based on my experience, the issue may happen under the situation that
some
| > process does not completely release when installing SP2. Therefore, I
would
| > like to provide you with the following suggestions.
| >
| > Suggestion 1: Please attempt to install the SP2 in Safe Mode.
| > -------------------------------
| > 1. Restart your computer and start pressing the F8 key on your
keyboard. On
| > a computer that is configured for booting to multiple operating
systems,
| > you can press the F8 key when you see the Boot Menu.
| >
| > 2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
| > Mode, and then press ENTER.
| >
| > 3. If you are running other operating systems on the computer, click
| > Microsoft Windows on the list that is displayed and then press ENTER.
| >
| > If the issue persists, please go to next section.
| >
| > Suggestion 2: Please attempt to perform a check disk
| > ---------------------
| > I suggest you start the computer using the Microsoft Windows XP
recovery
| > console, and then perform a check disk on the file system to see if
this
| > issue can be resolved.
| >
| > 1. Insert the Windows XP CD-ROM into the CD-ROM or DVD-ROM drive, and
then
| > restart the computer. Select any options that are required to start the
| > computer from the CD-ROM or DVD-ROM drive if you are prompted to do so.
| > 2. When the "Welcome to Setup" screen appears, press R to start the
| > Recovery Console.
| > 3. If your computer is configured for dual booting or multiple booting,
| > select the relevant Windows XP installation.
| > 4. When you are prompted to do so, type the administrator password, and
| > then press ENTER.
| > NOTE: In Windows XP Home Edition, the administrator password is blank
by
| > default.
| > 5. At the command prompt, type the following command, and then press
ENTER:
| > "cd system32" (without the quotation marks)
| > 6. Type the following command, and then press ENTER: "chkdsk /r"
(without
| > the quotation marks)
| > 7. Remove the Windows XP CD-ROM from the disc drive.
| > 8. Type "exit" (without the quotation marks) to restart your computer.
| >
| > Running Chkdsk to Repair File Systems
| >
<http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-u
| >
s/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prkd_
| > tro_xudm.asp>
| >
| > Hope the information helps.
| >
| > Thanks & Regards,
| >
| > Jason Tan
| >
| > Microsoft Online Partner Support
| > Get Secure! - www.microsoft.com/security
| >
| > =====================================================
| >
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| >
| > =====================================================
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| > --------------------
| > | Thread-Topic: Error Installing XP Sp 2
| > | thread-index: AcXTW81xhDuF6WT6SaKIbqzWvGQMHw==
| > | X-WBNR-Posting-Host: 24.171.56.173
| > | From: =?Utf-8?B?amU3Mzgz?= <Jeff7383@xxxxxxxxxxxxxx>
| > | Subject: Error Installing XP Sp 2
| > | Date: Mon, 17 Oct 2005 13:46:09 -0700
| > | Lines: 13
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| > | Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:481681
| > | X-Tomcat-NG: microsoft.public.windowsxp.general
| > |
| > | While trying to install Sp2 on a machine with XP Home, I get a file
in
| > use
| > | error on drvmain.sdb.
| > | I've stopped all of the processes that aren't necessary, but it
doesn't
| > help.
| > |
| > | I've also searched the KB and can't find a similar problem. I know
that
| > this
| > | isn't a lot of information to go on, but I wasn't sure if this was
just
| > an SP
| > | 2 problem or not.
| > |
| > | Any ideas would be greatly appreciated.
| > |
| > | Thanks
| > | --
| > | JE
| > |
| >
| >
|
.
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