RE: XP HOME Replacement CD

Hello again, Malke,

The second number you gave us, 800-325-1233, is not working. Any suggestions?

Thanks!


"Malke" wrote:

> Bart Simpson wrote:
>
> > That's what hapens to mine to. it didn't come with a CD. But in the
> > computer Manual it says "Tap the F10 button repeatedly" this should
> > start the recovery. But i don't know if it is for all the computers.
> >
> >
> > "Patrick" wrote:
> >
> >> A friend on mine bought a "Great Quality" computer with Windows XP
> >> Home. The computer got several viruses and stopped working. We had to
> >> format the drive. He has contacted Fry's and "Great Quality" several
> >> time for the restore CD with no luck whatsoever. When he bought the
> >> computer, he was given no CDs.
> >>
> >> Question: I have the Windows XP Home Product Key. Is there any way to
> >> obtain a Windows XP Home replacement? We cannot go the manufacturer
> >> since the manufacturer is unresponsive.
> >>
> >> THANKS!!!
> >>
> >>
> Bart - The F10 process is specific to your computer, which is probably
> an HP.
>
> Patrick - Your friend needs to take the machine back to Fry's and insist
> that he get his money back or help. Anyone selling a computer with a
> Windows operating system preinstalled legally must provide a way for
> the buyer to return the system to factory condition. That can be done
> by:
>
> 1. Providing an actual operating system cd.
> 2. Providing a Restore CD (image of the installation).
> 3. Providing a restore image on a special hard drive partition,
> sometimes hidden, and accessed by a special key press (like F10 for
> Bart's machine).
>
> Otherwise, you can contact Microsoft here:
>
> 800-426-9400 to replace a CD; 800-325-1233 if OEM dealer has gone out of
> business and need to replace a CD.
>
> These are US numbers. If your friend is not in the US, here is a
> "Contact Microsoft" page that should have overseas information:
> http://support.microsoft.com/default.aspx?pr=csscontactfind
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>
.

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