Re: "blue screen of death"

"Will Denny" <willdenny@xxxxxxxx> wrote in
news:u9agME7tFHA.1136@xxxxxxxxxxxxxxxxxxxx:

>
> "Asher_N" <compguy666@xxxxxxxxxxx> wrote in message
> news:Xns96CF72E7DC095compguy666hotmailcom@xxxxxxxxxxxxxxxx
>> "Will Denny" <willdenny@xxxxxxxx> wrote in
>> news:eh$avI6tFHA.3424@xxxxxxxxxxxxxxxxxxxx:
>>
>>> "Asher_N" <compguy666@xxxxxxxxxxx> wrote in message
>>> news:Xns96CF5C80F5388compguy666hotmailcom@xxxxxxxxxxxxxxxx
>>>> "Will Denny" <willdenny@xxxxxxxx> wrote in
>>>> news:#yOZkeYtFHA.2504@xxxxxxxxxxxxxxxxxxxx:
>>>>
>>>>> "Asher_N" <compguy666@xxxxxxxxxxx> wrote in message
>>>>> news:Xns96CC7A5EBBC48compguy666hotmailcom@xxxxxxxxxxxxxxxx
>>>>>> "=?Utf-8?B?Um9yeQ==?=" <Rory@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>>>>>> news:B6BC5EE2-75C1-4FA3-BAFE-DD8903F74A78@xxxxxxxxxxxxx:
>>>>>>
>>>>>>> Thank you for responding. WHen asked to speak to a supervisor,
>>>>>>> the representative proceeded to get nasty and then hung up on
>>>>>>> me. I'm so extremely upset with Dell. I did the restore and
>>>>>>> didn't put anything new on the computer. Even when i did put
>>>>>>> software on it, it was only the stuff that dell had sent like
>>>>>>> wordperfect and norton security. After I restored, I did the
>>>>>>> microsoft updates. How long should i wait before i finally
>>>>>>> demand a new computer?
>>>>>>>
>>>>>>
>>>>>> The problemis, it could be software conflicts. You may out on MS
>>>>>> updates, but I would certanly not load any other software.Both
>>>>>> Wordperfect and Norton Security can be real bastards when it
>>>>>> comes to playing nice with other software.
>>>>>>
>>>>>> Waht you want to establish is if the error occurs even when
>>>>>> loaded as shipped. Then it's Dell's problem. In that case, you
>>>>>> demand a new computer RIGHT NOW. Otherwise, it's a software
>>>>>> conflict, and Dell is quite right in not doing anything.
>>>>>
>>>>> Hi
>>>>>
>>>>> If the problem is software related, then there is probably no
>>>>> warranty involved. Ergo ****NO**** new PC can be demanded!!!
>>>>>
>>>>>
>>>> Unless the problem is with the computer AS SHIPPED. You should
>>>> expect Dell to ship you a working computer. If the software they
>>>> preload makes the system fail, then it's Dell's problem.
>>>
>>> Hi
>>>
>>> Dell's EULA would have to be looked through 4 the specifications of
>>> any Warranty that may be available for the software provided. If it
>>> is an OEM CD, then Microsoft will not support any Warranty.
>>>
>>
>> It's really simple. If the product does not perform as advertisde
>> 'out of the box' then it is the manufacturer's responsibility to
>> correct the problem. Remember that any written or implied warranty is
>> always subject to regulations in effect in the consumer's
>> jurisdiction.
>
> Hi
>
> I'm not going to go into the legal requirements of any company here.
> Suffice it to say that software does not come under the same warranty
> as hardware does.
>
>

It does if the software is shiped pre-installed on the computer. We are
talking about 2 things here. First is the hardware failing after a period
of time, that is covered under warranty. The second one is the
expectation of the compuyer performing as advertised. If you take the
computer out of the box, set it up and it fails, be it hardware OR
software, it is the vendor's responsibility to fix the problem.
.