Re: "blue screen of death"

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"Asher_N" <compguy666@xxxxxxxxxxx> wrote in message
news:Xns96CF5C80F5388compguy666hotmailcom@xxxxxxxxxxxxxxxx
> "Will Denny" <willdenny@xxxxxxxx> wrote in
> news:#yOZkeYtFHA.2504@xxxxxxxxxxxxxxxxxxxx:
>
>> "Asher_N" <compguy666@xxxxxxxxxxx> wrote in message
>> news:Xns96CC7A5EBBC48compguy666hotmailcom@xxxxxxxxxxxxxxxx
>>> "=?Utf-8?B?Um9yeQ==?=" <Rory@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>>> news:B6BC5EE2-75C1-4FA3-BAFE-DD8903F74A78@xxxxxxxxxxxxx:
>>>
>>>> Thank you for responding. WHen asked to speak to a supervisor, the
>>>> representative proceeded to get nasty and then hung up on me. I'm so
>>>> extremely upset with Dell. I did the restore and didn't put anything
>>>> new on the computer. Even when i did put software on it, it was only
>>>> the stuff that dell had sent like wordperfect and norton security.
>>>> After I restored, I did the microsoft updates. How long should i
>>>> wait before i finally demand a new computer?
>>>>
>>>
>>> The problemis, it could be software conflicts. You may out on MS
>>> updates, but I would certanly not load any other software.Both
>>> Wordperfect and Norton Security can be real bastards when it comes to
>>> playing nice with other software.
>>>
>>> Waht you want to establish is if the error occurs even when loaded as
>>> shipped. Then it's Dell's problem. In that case, you demand a new
>>> computer RIGHT NOW. Otherwise, it's a software conflict, and Dell is
>>> quite right in not doing anything.
>>
>> Hi
>>
>> If the problem is software related, then there is probably no warranty
>> involved. Ergo ****NO**** new PC can be demanded!!!
>>
>>
> Unless the problem is with the computer AS SHIPPED. You should expect
> Dell to ship you a working computer. If the software they preload makes
> the system fail, then it's Dell's problem.

Hi

Dell's EULA would have to be looked through 4 the specifications of any
Warranty that may be available for the software provided. If it is an OEM
CD, then Microsoft will not support any Warranty.

--


Will Denny
MS MVP Windows Shell/User
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