Re: How do I diagnose a desktop freeze?

"computer freezes" <computer freezes@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

>i have the same problem,i just have xp home and norton 2005 and nothing else
>and it still freezes and i can't find anything wrong thru the event error
>log. it seems since someof windows updates, but not sure. I have a new hard
>drive in my computer,just put 2 weeks ago and have had the problem since.
>


1. If there is any sort of Norton/Symantec product installed on a
computer then that always has to be a prime suspect as the culprit for
any and all problems that occur on that computer. Guilty until proven
innocent.

2. When you installed the new hard drive, did you install a clean new
copy of Windows on the new drive or did you use a disk cloning utility
to transfer the installed Windows from the old hard drive? If you
did a clean install then you probably need to check the websites of
the computer/motherboard manufacturer and also the manufacturer's of
your video and sound cards for any updated Windows XP drivers. Do not
trust the hardware items from Windows updates to give you the latest
driver versions. In fact it is generally best not install any updated
hardware driver updates from the Windows Update site. Rather you
should just use the presence of these updated drivers as an indicator
that you need to go the appropriate manufacturer's web site and the
latest drivers from there.

Good luck



Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm
.

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