Re: "blue screen of death"


"Rory" <Rory@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:43ED2BCC-965E-49AD-A9A6-C1637D8DBF32@xxxxxxxxxxxxxxxx
> ok, so i have no idea what the stop code is first of all. If you could
> tell
> me that would be helpful. I have not seen the screen since Friday, but I
> haven't used it a lot since then because I was away and then mainly
> running
> diagnostics with dell. Second, I called once and someone told me microsoft
> was telling them that it was a faulty ram, then dell told me twice after
> running diagnotstics that it was a software problem and no that is not
> covered under the warranty.

Thats BS, your time shouldn't be spent on the phone for hours. I'm sure
there are other things you would like to be doing.

We've had the computer now for maybe a month and
> a half, but this started like the first two weeks we got it and have
> called a
> few times since.
They said that after 21 days you can't return it which is
> strange because obviously it is still under warranty. It's amazing how
> they
> just kept trying to charge us more and more money when the computer is
> barely
> used. I don't kwno what to do.

Dont let them give you the run around. If the problem started within the
first 2 weeks and you called to report, and they have never resolved it,
then it doesnt matter if it has been twenty-one days, THE PROBLEM STARTED
WITHIN 2 WEEKS, and they will have it documented (if you called).

I restroed the system back to July 27th which
> was the earliest I could do. I didn't reinstall anything yes but just
> downloaded and installed the microsoft updates. Should I return it? Should
> I
> wait and see if by restoring the computer that it fixed the problem? How
> do I
> get around the 21 day policy or whatever it is? But yes, it is completely
> unacceptable. What should I do next.

If it was me I would LIE, tell them now that other problems are arising,
e.g. The system randomly shuts down, you are getting page fault errors, the
computer will not run on battery (only when plugged into an outlet)..and ask
to speak to a manager..be persistant..


>
> "Bobby" wrote:
>
>>
>> "Will Denny" <willdenny@xxxxxxxx> wrote in message
>> news:%23YKu$aHtFHA.1444@xxxxxxxxxxxxxxxxxxxxxxx
>> > Hi
>> >
>> > If the problem is software related then the system may not be under
>> > warranty for that.
>>
>> It would be worth while to check. You shouldnt have to spend hours on the
>> phone with support trying to fix something you just spent 1k+ on and you
>> also shouldnt have to be reinstalling the os already. Personally I would
>> lie
>> and say that there is a hardware failure (something convincing) and
>> demand a
>> new computer.
>>
>>
>> >
>> > --
>> >
>> >
>> > Will Denny
>> > MS MVP Windows Shell/User
>> > Please reply to the News Groups
>> >
>> > "Bobby" <blh_24@xxxxxxxxxxxxxxxxxx> wrote in message
>> > news:%2306GdWHtFHA.3236@xxxxxxxxxxxxxxxxxxxxxxx
>> >> If I was getting Blue Screen errors in the first 2 weeks. I would ship
>> >> it
>> >> back and tell them you want another!! That is unacceptable.
>> >>
>> >>
>> >>
>> >> "Will Denny" <willdenny@xxxxxxxx> wrote in message
>> >> news:%23nqC1MHtFHA.616@xxxxxxxxxxxxxxxxxxxxxxx
>> >>> Hi
>> >>>
>> >>> Could you please post the Stop Code from the BSOD? With that it may
>> >>> possible to narrow down the problem you have. A reinstall may not be
>> >>> needed.
>> >>>
>> >>> --
>> >>>
>> >>>
>> >>> Will Denny
>> >>> MS MVP Windows Shell/User
>> >>> Please reply to the News Groups
>> >>>
>> >>> "Rory" <Rory@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >>> news:2D26840C-AE41-4027-AE67-E84FE2061561@xxxxxxxxxxxxxxxx
>> >>>>I got a new dell laptop, Inspiron 2200 and within about the first 2
>> >>>>weeks a
>> >>>> screen would randomly pop up saying "beginning of physical memory
>> >>>> dump,
>> >>>> physical memory dump complete". I contacted Dell who was no help! A
>> >>>> friend
>> >>>> said to restore my computer to the earliest date, reinstall the
>> >>>> software I
>> >>>> had on it, and then continue to do microsoft updates. Am I in the
>> >>>> clear?!?!
>> >>>
>> >>>
>> >>
>> >>
>> >
>> >
>>
>>
>>


.

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