Re: HELP!!!!

Stan

How can that be?.. if Gateway and Dell can supply decent media that enables
the user to properly deal with problems other than having to do a 'return to
factory', why can't HP and the others?.. it's simple enough.. they have no
desire to do that.. are you suggesting that Microsoft has deferent rules for
different manufacturers and vendors?..

The terms of OEM are the same for all.. how some companies, large or small,
interpret them is down to what kind of real and decent service that each
company wants to give its customers..

I think that HP and others consider their customers to be ill-informed and
stupid at the time of purchase, and that the situation will not improve by
the time that the customer has a problem.. in this way, it is easier to
offer support by statements not unlike 'press F12, sit back and your
problems will be over' rather than do a proper support job in the first
place..


--
Mike Hall
MVP - Windows Shell/User


"Stan Brown" <the_stan_brown@xxxxxxxxxxx> wrote in message
news:MPG.1d84e17c6bafb20c9896e7@xxxxxxxxxxxxxxxxxxxxxx
> On Sun, 4 Sep 2005 10:33:41 -0400 in
> microsoft.public.windowsxp.general, Mike Hall (MS-MVP) favored us
> with...
>> Sorry Stan, but I don't agree.. if the manufacturers and vendors had
>> anything about them at all, they would do better for their customers..
>> Gateway and Dell have done, so why not the others.. it all comes down to
>> profits and tying the customer to their own lousy support..
>
> We agree on that last clause -- the vendors are not blameless in this
> either.
>
> But it's a fact, deny it as you like, that the vendors don't have the
> bargaining power to stand up to Microsoft. Microsoft's market share
> of operating systems is so overwhelming that any hardware vendor in
> the mainstream market has no choice but to dance to Microsoft's tune.
>
> As it is Microsoft that has the lion's share of the power, it is
> Microsoft that has the lion's share of the blame.
>
> --
> Stan Brown, Oak Road Systems, Tompkins County, New York, USA
> http://OakRoadSystems.com/
> "And if you're afraid of butter, which many people are nowa-
> days, (long pause) you just put in cream." --Julia Child


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