RE: frustrated with new computer
- From: "O...." <O....@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 29 Aug 2005 08:15:09 -0700
This is a hardware issue. Your hard drive could be failing. If it's not the
hard drive then you have to take a look at the motherboard, but my
professional guess would be the hard drive. Have they (Staples) replaced the
hard drive ?
O...
"Ninip" wrote:
> Hi everyone
> I hope someone can help me, I am fairly new to computers.
> I have a 2 month old computer. HP Pavillion running WINXP with DVD burner
> and a CD Drive.
>
> I have had it in to the store for repairs (STAPLES) twice now. I will have
> to take it in again.
> Problem is I will be using it fine and then walk away and when I come back
> later the screen goes to black with the words Reboot and select proper boot
> media.
> So i do that and nothing works I cannot get into windows. I will try this
> on and off during the day and then will sometimes get to the screen where it
> shows a bunch of messages including Master Boot Record Error. One time it
> said backup your files hard drive failure imminent.
>
> The thing is the last time I took it in for repair on this problem (last
> week) the tech said it started up fine but he saw spyware on it when he did
> a scan. So he sold me Spysweeper and charged for installation ($68.00)
> Said the problem was spyware. There was already a spyware program on my
> computer preinstalled plus Norton Security with all the bells and whistles.
> Like I said this is a brand new computer.
>
> So I get this supposedly fixed computer home yesterday and start it up no
> problem. But later in the day it went to that boot screen again. (same
> problem)
>
> So now I am using my old WINME computer to talk to you guys.
>
> Question is what is going on and how do I resolve this issue.
>
> Should I take it back for repair. Should I ask for a brand new one?
>
> Also if they exchange my computer, what about all my documents and photos
> that are on my computer, I have backups but I don't want to leave them with
> my personal info.
>
> Sorry this is so long but I don't know what to do and I am so frustrated.
> Thanks in advance.
> I will await your replies anxiously.
>
>
>
.
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