Re: Itunes Installation Problems

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hey Makle,
Thanks for answering. I know this might sound stupid but am i supposed to
plug my ipod in while i install the software??? I have been trying to install
the software before plugging in the ipod this whole time. I only plugged in
my ipod when i had itunes running before i deleted it to see if it would work
(i didnt). I have been writing to apple tech and they have sent me many
solutions and troubleshooting for 1628, they are really helpful, but
unfortunately none of it has worked yet. Thats when i decide to contact
microsoft. Any suggestions?
Thanks again.

"Malke" wrote:

> Djeinam wrote:
>
> > Hello,
> > I recently purchased and Ipod and i have been trying in vain to
> > install Itunes and the ipod software onto my computer.The thing is i
> > used to have Itunes on my computer but then when i purchased my ipod
> > and tried to install the software but it didnt work so i unistalled
> > itunes but i did so improperly. I then downloaded Windows Install
> > Cleanup, with this is was successfully able to delete Itunes. However
> > i still cannot install the ipod software or itunes from the disc that
> > came with my ipod or from the apple site. An error message keeps
> > popping up. "1628: Unable to Complete Installation" . The installation
> > stalls a while at "configuring windows installer", then proceeds to
> > installing but not even a second later the 1628 message appears. I
> > have tried many troubleshooting tips but none have seemed to work so
> > far. I have windows XP professinal and service pack 2. I have had my
> > ipod 3 weeks and i havent been able to install anything. I would
> > greatly appreciate any help.
> >
>
> 1. Are you connecting the iPod to a USB 2.0 port?
> 2. Did you install (or try to install) the software before connecting
> the iPod?
> 3. What did Apple tech support say?
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
>
.

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