Re: Modem removed by computer shop???

What I don't understand is their reasoning that the modem was not needed just because Windows XP was installed? (Whichever version does not matter.) How the hell do they know how you connect? They can't just assume that everyone with XP uses cable/ADSL or has these facilities available or even wants the extra expense? I know people who have XP installed but might only connect to the internet for an hour a week using dial up pay-as-you-go. And how would the ISP know what you were using to connect?
Suggestion - inform your local newspaper about these cowboys?
--
Kath Adams
MS MVP - Windows (IE/OE)

Donald McDaniel wrote: 
On Sat, 20 Aug 2005 21:57:01 -0700, Newbie_Donna
<NewbieDonna@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Thanks for the advice Carey, but no kidding.....Do you think I
should report them to the local Better Business Bureau?  I got my
computer back running like a piece of crap, now I can't afford to
have it fixed.  The only thing I could do is maybe format and
reinstall Windows again, but wouldn't know where to begin.


Formatting and reinstalling XP would be useless, since such an
operation would never physically replace the modem.

By all means, report the shop to the BBB, and you might also report
them to your State's Prosecutors office.

Also, sue them in Small Claims Court to get the modem back, or to have
it replaced.  Perhaps you will get a judgment which is large enough to
purchase a better, more modern modem (you need at least a 56k modem
nowadays).

The fact is, they STOLE your modem.  There is JUST NO WAY AROUND
THIS!!!  There is no other way to interpret their actions.  They never
asked your directions concerning this modem, and simply YANKED IT OUT
of your machine and threw it in a basket of spare and used parts
somewhere in their shop.  Even worse, they may have just chucked it
into the trashbin.  They don't sound very smart to me.

Donald McDaniel 

.

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