Re: Slow Broadband

Thanks for your reply. I will attempt to answer some of your questions, but
am having trouble understanding some of the things you are asking and what
you suggest that I do to troubleshoot the situation.

(1) How can I find out if my modem is set for "bridging" mode. Can I check
myself or do I need to contact Comcast?

(2) The modem that the tech installed yesterday was a modem made by "RCA". I
do not have the model number handy (I am at work right now) but it is fairly
small in size and according to the Comcast tech, it is the latest model.

(3) You asked if I was connected to Comcast through PPPoE. I don't know what
that is. What I can tell you is that I am a normal user (non-business) and
use the internet for personal/home use.

(4) I will check to see if my Linksys router has been updated with the
latest firware available. I can tell you that the router was purchased in
January of this year and I haven't made any updates since.

Do you have any opinion on the HP Wireless printer? Any cause for concern
there?

I'll wait to hear from you,

FRANK

"R. McCarty" wrote:

> Do you know if your modem is set for "Bridging" mode ? essentially
> it becomes a pass though device and your connection is controlled
> by the LinkSys router. Which vendor/model is your modem ? Are
> you connecting to Comcast via PPPoE ? Have you updated the
> firmware in your LinkSys Router to the latest available ?
>
> "Frank" <Frank@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:DB63FF38-3CB3-4386-9BF3-8B369526B98A@xxxxxxxxxxxxxxxx
> > Hi, I apologize upfront if I have placed this post in the wrong forum...
> >
> > I have Windows XP Professional. I am experiencing a slower internet access
> > and I believe that the problem is something that I must be causing and am
> > not
> > aware of how to fix it..
> >
> > I should start out by mentioning that I access my internet through
> > Comcast.
> > Over the past several months, I noticed (thru accessing various broadband
> > test sites) that my download speeds were only ranging between 2.4 and 2.8
> > kbps. Comcast advertises speeds up to 6.0 kpbs. I contacted comcast who
> > came
> > out to my home to troubleshoot the problem. After a good couple hours of
> > changing cable wires and splitters, etc. the technician diagnosed the
> > problem
> > to be a faulty cable modem (it was about 4 years old).
> >
> > Sure enough, when he installed the new modem, the speed was greatly
> > increased (even past 6.0 kpbs).We thought we had te problem solved. Now
> > for
> > the tricky part..
> >
> > I have a Linksys Wireless G router attached to the system and also an HP
> > Wireless Printer. Oh and my system is brand new - Dell; pentium 4; 3.6
> > mghz.
> > Before the tech left, I had him reinstall the router and we then checked
> > the
> > speed again. There was little or no difference at all and I was still
> > getting
> > around 6.0 kpbs of speed. I thought for sure the problem was fixed when
> > the
> > modem was replaced and I was a happy guy.
> >
> > The technician left and I then powered the system down. When I turned the
> > system back on about two hours later, I noticed a large degredation in
> > speed
> > again. I ran the broadband speed test and saw that I was back at where I
> > was
> > before the modem was replaced, which was about 2.4 - 2.8 kbps.
> >
> > So I am perplexed. I contacted comcast who is willing to come out to my
> > home
> > again, but I honestly feel they are not causing this issue, and that it
> > must
> > be something inherent in my system that is causing the speed flucuations.
> > My
> > gut keeps pointing me back to the Linksys Wireless G Router or the HP
> > Printer, but yet there were no issues with this equipment when the
> > technician
> > reintalled them yesterday when we were running at 6.0 kpbs.
> >
> > Finally, I also want to point out that an eror message popped up a couple
> > times yesterday which said the following - IEXPLORE.EXE - Application
> > Error.
> > The instruction at "0x10003e8d" referenced memory at "0x10003e8d". The
> > memory
> > could not be "written". I don't know if this is relevant to my situation
> > or
> > not.
> >
> > So with all that said, I am wondering if anyone out there can help me or
> > give me some troubleshootig tips. Sorry for the long post
>
>
>
.

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