RE: outlook express 6 xp home edition sp2 can't send or receive email
- From: Janice <Janice@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 8 Aug 2005 14:47:31 -0700
I've had the same problem for almost a week! But mine is working now!
There have been a number of messages about this problem since mid-July, so
something changed either in Windows XP SP2 or perhaps it really is the
Norton's firewall? My computer became very slow to shutdown or to restart,
which is why I think it may have been an XP conflict?
Neither OE nor IncrediMail could connect to the ISP to download my e-mails.
I could read them on the Web Mail, but could not connect with either e-mail
program.
I got error messages # 0x800CCC19 and # 0x800CCC0D
Also I could even not post a "Reply" on this board - the java
something-or-other didn't seem to want to load.
I read all the messages on these newgroups I could find about this issue,
went to the Symantec site, tried to check my firewall settings (obviously
didn't do that part right), turned OFF Norton's Internet Security & AV, etc.
I even tried to restore the system to an earlier date --- still no luck,
and finally...
Since I could access the Web, I installed a new version of IncrediMail.
This apparently triggered the stupid firewall settings to ask permission for
IM to connect to the 'net. This permission granted, all is well again. I
haven't tired OE again yet.
What a pain! But since I had turned off ALL the Norton's stuff, could it
have been the Windows XP security/firewall that was preventing the
connection? I'm no computer guru, but it seems to me that XP just changes
things for no apparent reason. If XP is so smart, it ought to also be
"polite" and ask first!!!
Anyhow, my problem seems to be fixed, and I certainly am glad! Good luck to
those still looking for the solution.
Janice
"okiescott" wrote:
> hello,
>
> i think outlook express 6 and norton internet security or norton antivirus
> are incompatible...at least something is wrong. i can't send or receive
> emails. i contacted cox intenernet service and they had me go through some
> things but i was only able to send and receive emails that one time. they
> said it had to do with norton antivirus. but, they could be wrong. i will
> also contact symantecs.
>
> can someone please give me some advice on how to get this back up and
> running? i will have to keep checking back, because the email doesn't work.
>
> thanks, scott
.
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