Re: USB Controller not loading

How or who would one contact at MS?

"Yves Leclerc" wrote:

> If these ports were USB 2, you must install SP 1, or SP 2. This should fix
> this. If you can not install the SP 2, then you will have to contact
> Microsoft so as to see if your CD Key is part of the "banned" lists.
>
>
> "Charlie" <CharlieWilliams@xxxxxxxxxxxxxxxxxx(donotspam)> wrote in message
> news:E53A5788-8281-4E74-9E0D-EFF6360BAD1C@xxxxxxxxxxxxxxxx
> >I have had a IBM ThinkCentre M50 for well over a year and the USB
> >controllers
> > and peripherals worked fine. I just reformatted my hard drive and
> > reinstalled Win XP Pro to kill a nasty virus and the USB controller is not
> > loading. In Device Manager, it shows up as "Universal Serial Bus
> > Controller"
> > with a yellow exclamation mark. I have uninstalled it several times but
> > "add
> > new hardware" does not find a driver automatically or manually on the Win
> > XP
> > cd, (it is pre-SP1 and it is not an OEM version). I can't find a drive on
> > line or information in knowledge base. I have even tried loading various
> > USB
> > devices to see if they might correct the problem, but no luck. I have
> > tried
> > upgrading to SP2 but SP2 wont load (access denied).
> >
> > Anyone have any ideas on:
> >
> > 1) where to find the driver on the CD (what file name or cab)
> > 2) where to get the driver on line, or
> > 3) any other ways to fix the problem
> >
>
>
>
.

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