Re: modem dials, but dial tone is still there like it never dialed
- From: RobertVA <Robert_c72nospam@xxxxxxxxxxxx>
- Date: Sat, 30 Jul 2005 04:53:15 -0400
cwtrex wrote:
There had been a huge lightning storm a few weeks ago. I had to replace a few phone outlets due to a lightning strike; however, my modem worked for a week afterwards. After that week, I would be able to hear the dial tone through the modem's speaker and I would hear the modem dial, but I would still hear a dial tone. It was as if the number had not been dialed at all. If I waited for a few minutes, a female computer voice would come on saying that the number I had dialed was incorrect and I would have to try again.
No matter what time of the day, the modem would do this and the dial tone would still be there. Any ideas as to what would cause this? As I said, the modem worked after the lightning strike and the drivers for the modem have not changed.
I tried searching the internet for this problem but I could only find the "No dial tone" troubleshooting pages ... and as I said, I can hear dialtone just fine. It's just it dials and then ... there is STILL a dial tone.
Any help would be greatly appreciated.
Make sure the line isn't being overwealmed by noise. Complete a call with a regular telephone and make sure there isn't any background noise. The line should be VERY quiet when noone is speaking. A static or humming noise will interfere with the modem's operation. If there is any noise you will probably want to relocate the telephone temparily to the main telephone network connection, often a small plastic or metal box where the telephone wires enter the house or apartment. Repeat the noise test at that location (may require a telephone that DOES NOT require an AC power connection). Unless you pay a monthly fee any necessary repairs betwen this main network connection and your interior phone jacks may result in labor and materials charges. Your local telephone directory may provide information on such requirements.
I don't know about where you live, but here if the phone system (the phone company's equipment) doesn't hear ANY dial tones the message will ask "If you would like to make a call...". I'm thinking the phone system isn't getting the correct number of tones and you are encountering a timeout when the phone system doesn't hear the last of them. This could also occur if the modem generates the first tone to quickly.
Any time there are problems its not a bad idea to scan the system for malware. This includes Antivirus AND Antispyware applications. Malware could cocievably change the settings mentioned below.
Have you rechecked the phone number settings for your dial up connection?
Do you have to press any numbers on your telephone keypad to get an outside line? The dial up settings may need a pause betwen those tones and the remainder of the number (delay between PBX dial tone and phone company's dial tone).
Do your dialup settings include a pause to insure the modem doesn't start dialing before the dial tone starts?
Try to count the tones when the computer dials. Although they go out rather quickly, I can usually count the tones. Make sure the modem is generating the apropriate count.
Make sure your local phone company hasn't changed dialing requirements for local calling. In SOME areas so many pagers, mobile phones, fax machines and modems have been installed there just aren't enough number combinations in a single area code to go around. In some cases an area code MAY be required to reach a number that remains in your flat rate local calling area.
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