Re: XP Freezing at Select User Stage

Mark Griffiths wrote:

> Hi All,
> I've just been given a PC to look at that has the following problem;
> When XP has loaded and you are asked to select a User to login as, the
> machine basically freezes.
> It will take 10 mins to show the wallpaper and then another 15 before
> the desktop icons appear.
> But the taskbar at the bottom continually has the hourglass when you
> move the mouse pointer over it, and where the date should be its just
> blue, same with the quick launch toolbar area.
> If you right click on an icon on the desktop, then nothing appears
> after 5 mins and I get bored and restart the thing again into safe
> mode to try something else.
>
> In safe mode its fine.
>
> I've tried creating a new user, but that does the same.
>
> I've tried taking the hardware down to barebones to see if there was a
> hardware problem, no luck there.
>
> I've even tried to use system restore, but on every one I've done, it
> appears to complete, but the problem is still there and when you go
> back into safe mose, it tells you that system restore didn't happen
> and no changes were made to the system.
>
> I've removed everything in
> HKLM\Software\Microsoft\Windows\Currentversion\Run - still no luck.
>
> I've removed eTrust Inocculate - apparently this freezing really
> started to happen after this was installled, but the PC was showing
> signs of being slow at times before this - still no luck!
>
> Ran out of ideas now.
>
> Oh and I've run a full Virus scan (before I removed eTrust) in safe
> mode and MS AntiSpyWare and both came up clean.
>
> Any one come accross a similar problem, or anyone have any ideas would
> be great help.
>

Inocculate is very outdated, I believe (unless this is a corporate
version). MSAntiSpyware looks like it will be a good tool, but it is
still in beta. Follow the malware removal steps here, starting with a
scan with TrendMicro's Sysclean (instructions included on website) and
doing everything with updated tools in Safe Mode.

http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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