Re: uninstall in safe mode
- From: "R. C. White" <rc@xxxxxxxxxxxx>
- Date: Thu, 30 Jun 2005 13:34:34 -0500
Hi, Lenny.
Thanks. That gives us better information to work with. We still may not be
able to solve your problem, but we have a better chance now. Since this is
an Office-specific problem, you might get some more focused advice in
microsoft.public.office.setup.
Sometimes the UNinstall information gets corrupted. A technique that often
works is to install the program again, letting the install process clean up
the critical info as it does - then uninstall it. Do you have the CD so
that you can install Office 2000 again? Does your company have an IT
department or guru that might have imposed some special requirements on that
computer? Has the computer been modified (HD added? or removed? or
repartitioned? Network properties changed?) since Office 2000 was
installed?
In trying to install or uninstall, you probably need to make sure nothing
like an antivirus program is running in the background and interfering with
the process. That's one reason why the Safe Mode uninstall usually works.
You asked Will, "Is there another way?" Yes, there are other ways, but they
generally are not for the faint of heart. One way is to delete the folder
where the Office files are, then clean out all the (probably thousands of)
references to Office and its components in the Registry. :>( That's
traumatic enough that you probably should not give up on Add/Remove Programs
just yet.
RC
--
R. C. White, CPA
San Marcos, TX
rc@xxxxxxxxxxxx
Microsoft Windows MVP
"lenny" <lenny1097@xxxxxxxxxxxxxxxxxx> wrote in message
news:42c41afb$0$19704$cc9e4d1f@xxxxxxxxxxxxxxxxxxxxxx
>
>
> Sorry about that. Windows XP home. Office 2000 Premium. A work machine but
> I am not sure who installed the Office Suite. I have 2003 here but that
> also doesn't load. It starts and then stops after installing required set
> up files. I am going to Control Panel | Add or Remove Programs. I get 'the
> windows Installer Service could not be accessed. This can occur if you are
> running Windows in safe mode.......' Message when I try to uninstall
> Office in safe mode.
>
> I am trying in safe mode because in normal mode I get to the window that
> says Gathering required information... and everything stalls when it gets
> to 3 green bars (the same everytime)
>
> Cheers
>
> "R. C. White" <rc@xxxxxxxxxxxx> wrote in message
> news:eyfyOvYfFHA.3912@xxxxxxxxxxxxxxxxxxxxxxx
>> Hi, Lenny.
>>
>> HOW are you trying to uninstall Office? Are you using Control Panel |
>> Add or Remove Programs? Or are you trying some other message? Please
>> tell us exactly what you did, and exactly what error messages or other
>> results you saw. "I tried everything" doesn't tell us anything - and
>> neither does "it didn't work". :>(
>>
>> When you post with no information about your system, we just have to
>> guess that you are using a plain-vanilla system with current versions of
>> everything. You haven't said if you are asking about Office 2003 or
>> Office 97 or some other version. You didn't say if Office was
>> pre-installed on your computer or if you installed it yourself. Such
>> details are PROBABLY not needed, but they are sometimes very critical, so
>> always mention them when you are asking for help.
>>
>> RC
>>
>> "lenny" <lenny1097@xxxxxxxxxxxxxxxxxx> wrote in message
>> news:42c4119a$0$19730$cc9e4d1f@xxxxxxxxxxxxxxxxxxxxxx
>>> Should I be able to uninstall programs when in Safe Mode? I am trying to
>>> uninstall Office but it will not work.
>>> Lenny
.
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