Re: administrator account does not have authority
- From: "R&J W" <kermitbaby@xxxxxxxxxxxxxx>
- Date: Tue, 7 Jun 2005 11:36:32 +1000
Following up my last post, I forgot to mention that the last procedure I
attempted was to chose a restore point which enabled me to use and run the
previous version of AdAware - 1.05 - which found some critical objects and
removed them. However, when attempting to update 1.05 to 1.06, which
involves uninstalling the previous version, the error message again
appeared.
Ray
"R&J W" <kermitbaby@xxxxxxxxxxxxxx> wrote in message
news:%23$n1jevaFHA.1456@xxxxxxxxxxxxxxxxxxxxxxx
> Thanks everyone for your advice.
>
> I ran my AVG anti-virus progaram and SpyBot in safe mode and downloaded
> and ran Spyware Doctor. About 22 infections were shown in AVG, mostly
> called Java/Byteverify. I tried to remove them but AVG reported that some
> of them were located inside the archive and could not be healed. I was
> receiving reports of fewer - 12 or 15 - infections than the original 22.
>
> Then I removed all temp internet files and cookies and ran everything
> again several times. Without understanding how or why, both AVG and
> Spware Doctor now report (Spy-Bot never found anything amiss from the
> start) that there are no infections.
>
> I then closed down, booted and logged on, in an administrator account, to
> attempt to install the new 1.06 build of Ad-Aware (I've uninstalled the
> 1.05 build).
>
> But the same message as before appears. I've tried the install from safe
> mode and normal, I've checked that Adaware 1.05 has been removed from the
> program's folder. I've re-run the virus checkers to ensure nothing has
> got back on. Everything seems OK - except that I cannot load the new
> Adaware! Have I missed anything in trying to solve this problem??
> Ray
>
>
>
>
>
>
> "Kelly" <kelly@xxxxxxxx> wrote in message
> news:%23fccx2kaFHA.3848@xxxxxxxxxxxxxxxxxxxxxxx
>> Hi Ray,
>>
>> You cannot update from Safe Mode but you will be able to run the cleaners
>> from there.
>>
>> Safe Mode: Start/Run/Msconfig/Boot.ini/SafeBoot, apply, ok....reboot.
>>
>> Note: Run Ad-Aware SE, Spybot and HijackThis:
>> http://www.majorgeeks.com/downloads31.html
>>
>> Note: Update the first two programs, once installed, before running
>> once in Normal Mode.
>>
>> --
>>
>> All the Best,
>> Kelly (MS-MVP)
>>
>> Troubleshooting Windows XP
>> http://www.kellys-korner-xp.com
>>
>>
>>
>> "R&J W" <kermitbaby@xxxxxxxxxxxxxx> wrote in message
>> news:u9K42GjaFHA.584@xxxxxxxxxxxxxxxxxxxxxxx
>>> I'm trying to install the Lavasoft's new Ad-Aware 1.06 SE Personal
>>> edition but the program will not install and displays the message 'you
>>> do not have access to make the required system configuration
>>> modifications. Please rerun this installation from an administrator's
>>> account'. The problem is that I AM trying to install it from an
>>> administrator's account! What now???
>>>
>>> Ray
>>>
>>
>>
>
>
.
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