Re: Windows XP Problems

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Dump Norton completely. Once done, start your troubleshooting from there.
Good luck!

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com



"Michael" <mlee@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:u$oyCHiaFHA.3848@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Alan,
> Thanks for the reply. I was running Norton AntiVirus 2005. But I started
> having problems with Liveupdate and tried to reinstall it, but can't
> install it again. Its been a very frustrating weekend. Thanks again for
> the reply.
> Michael
>
>
>
> "Alan Smith" <alan@xxxxxxxxxxxx> wrote in message
> news:d7vuni$2cq$1@xxxxxxxxxxxxxxxxxxxxxx
>>
>> "Michael" <mlee@xxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:eoYd8zhaFHA.2180@xxxxxxxxxxxxxxxxxxxxxxx
>>> Hi All,
>>> I hope that someone can help me out. I have a HP 3400+ (Athlon
>>> Processor) running Windows XP home edition. My problems started the
>>> other day with Norton Anti-virus Live update stopped working.
>>> I'm also running Sygate Person Firewall and on Windows Startup I get an
>>> error:
>>> Instrustion at 0X00C4462A referenced memory at 0xffffffff.
>>> I can't run Yahoo Messager, I was getting an error message when loading
>>> (sorry can't remember the error), but now it just sets there saying its
>>> connection. But never connects.
>>> I was able to do a System Restore twice (without fixing the problem),
>>> now the System restore problem won't even load. Last night it loaded,
>>> but didn't show anything, except the window border.
>>> If I load the Services program, it loads but don't show any services
>>> running. It only shows Services in the left pane, and a blue box in the
>>> left pane only taking up about 1/4 of the screen. If I select the
>>> Standard tab, I see the services and can change the properties of the
>>> services there.
>>> Outlook 2003 seems to work fine so far.
>>> Visual Basic 6 will did not run the yesterday, but runs now.
>>> I reinstalled Windows Installer yesterday, because I was having a
>>> problem installing a ComponentOne Studio.net the other day. After
>>> looking at this and trying to reinstall Norton Antivirus (Because of the
>>> Live Update problem), the Norton Install failed also. Now, If I start
>>> CDSTART.EXE it opens and let me select "Install Norton Antivirus", and
>>> then just disapears. Nothing else happens. If I start NavSetup.exe.
>>> Nothing at all happens. So the install will not even run.
>>> I ran Trend Micro Online Antivirus on my machine last night and it found
>>> no Viruses.
>>> I also tried to post a message to the Microsoft Forums (web based) and
>>> everything displays just fine, but it will not show the actual posts. It
>>> shows 63 posts for one of the forums but it refuses to display the
>>> Message headers. (So I'm hoping I will be able to post this message
>>> still using Outlook Express). Just a note. The Java based
>>> buttons(Sign-in Button) don't work at all also.
>>>
>>> I also have one other problem (Since I had this computer, only about 3
>>> months). I think this may be an unlated problem. Everyone day or so,
>>> this computer will freeze up and the the whole screen looks like it
>>> shaking. What I mean by that, is that the all the icons on the desktop
>>> looks like it shakes. THe only options I have when this happens is to
>>> turn off the computer.
>>> I'm sorry for such a long message, but I thought it may help telling you
>>> all what apps don't work. I was hoping it may ring a bell to someone.
>>> Thanks for your time, and I hope your help. Thanks
>>> Michael Lee
>>>
>>>
>>>
>>
>> If the machine is only 3 months old get it checked out by the makers,
>> there may be a hardware problem (possibly ineffective cpu fan)- but you
>> havent said if you have any anti-spyware software. Perhaps your machine
>> is infected with something. Norton is probably fine- the OEM version that
>> often comes with machines can only have 3 months of upgrades rather than
>> the retail packages 12 months. I find AVG better than Trend, and it's
>> free.
>>
>
>


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