Re: Internet Explorer restarts computer after going on-line
- From: Malke <invalid@xxxxxxxxxxxx>
- Date: Wed, 01 Jun 2005 14:03:11 -0700
Buck-nasty wrote:
> Also, I just spoke with him again. He added that his roomate was the
> first one to experience the problem. He was generally browsing on the
> internet ( a Wil Farrel site) pop-ups went crazy, and the computer
> shut down. He also mentioned that he had recently tried to install
> different spy-ware blockers to try and kill the minimal pop-ups he was
> getting before the incident where the machine shut down. He had tried
> microsoft ad-aware, and the yahoo pop-up blocker.
>
> "Buck-nasty" wrote:
>
>> I disabled, and un-installed the modem through the program list, but
>> it was unsuccessful. I talked to my friend and he doesn't remember
>> doing anything out of the ordinary, just working on-line and wham, it
>> just shut off. The only program he thinks was even installed in the
>> last year was a program called ACT! I just ran another virus scan and
>> Norton found the bloodhound virus, though it was able to delete the
>> infected files successfully. I can't believe it would be the actual
>> network card as the computer works just fine in safe mode, you can
>> browse the net and do whatever you have to. And one other thing I've
>> found is that you cannot even have the ethernet cable connected to
>> the machine, it will shut down without even trying to activate the
>> internet, just so long as the broadband cable is attached in the
>> port. I appreciate all your help on this. Thank you.
The information from your friend's roommate indicates that the computer
was heavily infested with malware which puts the issue in another
light. The Stop Error you got usually indicates a problem with hardware
and/or drivers, but it is quite possible that some malware damaged or
overwrote something connected with the Internet networking. Since your
friend has broadband, when he puts in the ethernet cable he *is* on
line, whether or not a browser is actually opened.
Since the machine can get into Safe Mode, you or your friend can try
cleaning it up; however, I'm going to suggest taking it to a
professional (not your local equivalent of BigStoreUSA). I'm not saying
this to hurt your feelings or those of your friend, but simply because
this will be the most effective way to fix the computer. However, if
you want to attempt this yourself, here are general malware removal
steps. Everything must be done in Safe Mode with updated tools. Get the
tools/updates from a different, known-clean machine with an Internet
connection and a cd burner. You will note that Step 1 is to scan with a
current version antivirus (not earlier than 2004 and using updated
definitions). If your friend does not have an av installed, you will
need to start with running TrendMicro's Sysclean, and then get a
full-featured av, install it, update it, and do a thorough scan.
A. Sysclean - TrendMicro's Sysclean is an extensive antivirus tool which
has the advantage of not needing to be installed. It requires two parts
- the scanning engine and the virus pattern files. Delete all Temporary
and Temporary Internet Files before running the program.
1. Create a new folder on your Desktop or the C: drive named something
useful like "Sysclean".
2. Go here and download the two parts of the program to that folder:
http://www.trendmicro.com/download/dcs.asp - Sysclean
http://www.trendmicro.com/download/pattern.asp - virus pattern files
The pattern files will be zipped - extract them with your unzipper (like
WinZip) or if you have XP, you can just open the folder. You need to
put the extracted files in the Sysclean folder you made. For a more
automated way to get Sysclean, use Dave Lipman's Sysclean_FE from
http://www.ik-cs.com/got-a-virus.htm .
3. Restart your computer in Safe Mode. Get into Safe Mode by repeatedly
tapping the F8 key as the computer is starting up to get to the proper
menu.
4. Go to the Sysclean folder you made and double-click on sysclean.com.
Start the scan. After the scan is finished, look at the log. You may
need to make a note of where any viruses were found if they were not
able to be removed so you can manually delete them.
B. Malware removal - First delete all Temporary and Temporary Internet
Files. For IE's Temporary Files, go to Control Panel>Internet
Options>General tab. You'll see where you can delete cookies and files.
For Firefox, clear its cache by going to Tools>Options>Privacy>Cache>
Clear. For Windows Temporary files, Start>Run cleanmgr [enter]. Then
follow these detailed malware removal steps, doing everything with
updated tools in Safe Mode. You can find all the links to referenced
programs and sites on my website here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
1) Scan in Safe Mode with current version (not earlier than 2004)
antivirus using updated definitions.
Before you remove malware, get LSPFix or WinSockFix for XP - see links
below.
2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from Intermute. I would not
install the other Intermute programs, however. Alternately, there are
CoolWebSearch malware removal steps at SilentRunners.
Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options).
If the malware remains even after you used Ad-aware and Spybot, you can
scan with HijackThis. HijackThis is an excellent tool to discover and
disable hijackers, but it requires expert skill. See the links on my
website for a HijackThis tutorial and places where you can post your
HJT log. Again, this is an expert tool and novices should get help
with it.
3) If you are running Windows ME or XP, you should disable/enable System
Restore after the system is clean because malware will be in the
Restore Points. With ME, you must disable System Restore completely.
With XP, you can delete all but the most recent (presumably clean)
System Restore point from the More Options section of Disk Cleanup
(Run>cleanmgr).
4) Make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update.
5) Run a firewall.
Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.
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