Re: Internet Explorer restarts computer after going on-line

Buck-nasty wrote:

> I am trying to fix a laptop for a friend, but I am at an absolute loss
> with the exception of formatting the entire system and starting over
> (but this is a tremendous task as he has no cd-burner, and only a
> 3-1/4 to back up all his
> files. Every time I open up Internet explorer, the computer quickly
> shuts down. It will open fine in safe mode, and you can surf the
> internet, but in normal mode the internet forces an immediate
> shutdown. Even when Norton tries to do automatic update, it shuts down
> the computer. Here is the error message that I receive:
>
> A problem has been detected and windows has been shut down to prevent
> damage to your computer.
>
> DRIVER_IRQL_NOT_LESS_OR_EQUAL
>
> If this is the first time you've seen this stop error screen, restart
> your computer. If this screen appears again, follow these steps:
>
> Check to make sure and new hardware or software is properly installed.
> If this is a new installation, ask your hardware or software
> manufacturer for and windows updates you might need.
>
> If problems continue, disable or remove any newly installed hardware
> or software. Disable BIOS memory options such as caching or shadowing.
> If you need to use Safe Mode to remove or disable components, restart
> your computer, press F8 to select Advanced Startup Options, and then
> select Safe Mode.
>
> Technical Information:
>
> *** STOP: 0x000000D1 (0XFFB5A000, 0x0000000Z, 0x00000000, 0xF980C484)
>
> *** jjfkabj - Address f980C484 base at F980C000, Datestamp
> 4263C4D4
>
> Beginning dump of physical memory
> Physical memory dump complete.
> Contact your system administrator or technical support group for
> futher assisstance.
>
>
> Any help with this would be greatly appreciated as I am at a complete
> loss before formatting the whole damn thing. Thanks all.
>

Uninstall whatever device (and its drivers) your friend is using to get
to the Internet; i.e., modem or network adapter. From a different
computer with an Internet connection and a cd burner, download the
latest drivers for that device from the laptop mftr.'s website, making
sure you get drivers for that specific model laptop.

If that doesn't work, there may be a physical problem with the device.
Since I don't know what the device is, I can't go further with this
except to say if it is an external device (pc card) try a different one
and if it is built-in, call the laptop's tech support.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User
.

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