Re: WGA Hacked?! Get a Fair and Balance Perspective!

Mike Brannigan [MSFT] wrote:

"Steve N." <me@xxxxxxxx> wrote in message news:qglle.88$q4.65@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Mike, of course MS has the right to ensure that installations of their software are legitimate before providing support (product updates are support), and that justifies the use of PA and WGA, however there are many documented cases where these mechanisms have failed to identify legitimately licensed installations, leaving legitimately licensed users in a lurch.

What, if anything, is MS doing to correct these flaws? So far all I've seen MS do is make it more difficult, particularly with regard to OEM installations and "unauthorized" product keys. It no longer only applies to major OEMs, either. Every OEM pre-install I have seen lately that is not pre-activated encounters this.


And that is why we are trialling this now and if you have an issue we would encourage you to call in and provide us with the feedback and allow us to work though the issue with you too ensure these cases are minimised when we "go live".
from http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en

      Q.
     What should I do if I have a problem with the validation process?


A.
If you cannot resolve your problem using this FAQ, then please use the Contact Us link at the bottom of Microsoft Download Center pages to request additional assistance.


Do your own beta testing and quit springing it on paying customers.




And while we're at it, please print the keys on the COA in a font large enough to read without a magnifying glass and quit using character strings like "8B3B8".


The font used should allow you to differentiate those particular characters. 

It doesn't. Period. Poeple have been complaining about this for years!

However please provide this feedback via
http://support.microsoft.com/common/survey.aspx?scid=sw;en;1208&showpage=1&ws=search


YOU report it. What is your purpose here anyway, to merely divert issues by spouting off MS's party line or to try and actually IMPROVE things and actually help SOLVE problems like (most of) the rest of us do?

I'm not your beta tester and I have no responsibility to report anything to MS. Why should *I* or anyone else have to bother? Again, what, exactly is your role here? This is a peer support group. I challenge you to be a peer.

I mean no disrespect to you Mike, but as an MS employee maybe *you* should take some responsibility in these issues and instead of saying "go to this url and do blahX3", say "I am forwarding your concerns to the appropriate people" and follow up. I.E. actually *DO* something about it!

You still didn't answer my question, in fact you evaded it, which again was:
"What, if anything, is MS doing to correct these flaws?"

Making *us* test it for you is not an acceptable answer or situation.

Steve


Steve




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